Careers at Positron

TAC Support Specialist

Ref: TAC_US_0309_9051

As part of a dedicated team of support specialists, you will be providing support to our team of Technicians, Field services on various, hardware, software and networking issues. You will be responsible for:

JOB RESPONSIBILITIES:

• The resolution of support calls using advanced remote diagnostics and troubleshooting tools;
• Providing in-depth technical support remotely, as well as over the phone;
• Performing remote application installations, configurations, and upgrades;
• Identifying and documenting product performance issues;
• Maintaining a client database containing all information and activities relating to our customers.

PREREQUISITES:

• College degree in electronics – telecommunications preferred;
• Minimum of 2 years in a similar position;
• Previous work experience in the 911/Public Safety sector;
• Working knowledge of telecommunications, radio and computer aided dispatch (CAD) equipment operation;
• Working knowledge of law enforcement and communications center dispatch rules and procedures;
• Previous experience interfacing with a NCIC/State system;
• Working knowledge of emergency medical dispatch instruction protocols;
• Experience with a Law Enforcement Records Management System (RMS);
• Strong Working knowledge of Microsoft SQL;
• Previous software support experience;
• Knowledge on TDM and T5 technologies an asset;
• Very good knowledge of networking, VoIP, as well as Windows NT/2000/XP/2003 servers and workstations;
• Good knowledge of hardware such as hubs, switches, servers and workstations;
• Good knowledge of electronics, telephone systems (Meridian, Norstar, Avaya, etc.) and radio consoles;
• Experience in telephony, and data communication standards;
• Experience with radio communication standards and LMR radio interfaces;
• Good technical knowledge of computer hardware and software;
• Strong customer focus and interpersonal skills;
• Ability to handle pressure;
• Available to work on rotation shifts;
• Strong networking background, Cisco certification is an asset;
• Strong communication skills in English. Spanish is an asset;
• Demonstrated ability to work under pressure and managing multiple priorities;
• Availability to work on –call in emergency situations;
• Willingness to spend 2 months in Montreal for initial training;
• Passport required;
• Able and willing to do 24/7 shift work.

Human Resources

  Positron Public Safety Systems
  5101 Buchan Street
  Montreal, Quebec
  Canada H4P 2R9
  Fax: (514) 345-2258
  Electronic copies maybe sent to:
  hr@positron911.com