Current Openings

A great company, with great people, in a great place, doing something extraordinary for the nation’s citizens; what could be better?

Intrado accepts applications for current openings. While we do not keep resumes on file, please bookmark this page as we add new positions regularly. All positions are for our headquarters in Longmont, Colorado unless otherwise noted.

To apply please email us, or send a fax to 720-494-6652. Please make sure all email attachments are Microsoft Word RTF (Rich Text Format) files. Please include the title of the position, your resume and salary history.

Service Account Manager (10-212) – Position located in CO
Responsible for establishing and maintaining a excellent working relationship with assigned client contact or client representative; identify issues through service evaluation or client feedback, documenting findings and making internal and external recommendations; ensure all client or internal issues are addressed and followed through to resolution working in conjunction with other departments and/or divisions to ensure seamless client service. Minimum qualifications include Bachelor's degree from an accredited college or university required with major course work in business administration, communications, MIS, engineering, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements. Minimum 5 years experience in operations management, technical service, or client account management required. Minimum 3 years 9-1-1 or public safety industry experience preferred. Minimum 3 years project management experience preferred. Intermediate knowledge of Word, Excel and PowerPoint required. Emergency Number Professional (ENP) certification preferred. Colorado based preferred. (Posted 8/20/10)

Application System Administrator 10-217
Responsible for a variety of functions associated with maximizing system performance and reducing un-schedule maintenance; analyzes, monitors and establishes procedures for simple applications and the operation of platforms; work collaboratively with the development team to install and upgrade systems to support the company; review in the software requirements and design processes ensure they are applicable to the companies current objectives.  Minimum qualifications include a Bachelor’s degree from an accredited college or university with major course work in Information Systems, MIS or a related field is required. Equivalent work experience in a similar position may be substituted for educational requirements.  Minimum three years experience with in telecommunications or administering servers and applications required.  Ability to respond 24x7 required and intermediate knowledge of operation systems and platforms (e.g., Unix, Tandem, etc.) required.  (Posted 8/30/10)

Intrado Implementation Project Manager (10-179) – Position located in CO
Responsible for managing project to accomplish identified implementation initiatives in support of assigned business segment; determine skill set necessary and work with management to build the project team based on project scope and expectations, which may include cross-divisional coordination; consult with management and end users to define the scope of assigned project or project tasks, which may include an assessment of current information technology platforms and systems, as well as defining key assumptions; ensure that goals or objectives of project are accomplished within prescribed time frame and budget requirements. Minimum qualifications include a degree from an accredited university in computer science, MIS, business administration or related field required. Equivalent work experience in a similar position may be substituted for educational requirements. Minimum 3 years of increasingly responsible experience in program management, project management, business analyst, development engineering or combination of these roles required. Minimum one year experience in the 9-1-1 industry preferred. Advanced level experience with Word, Excel, and Microsoft Project required. Intermediate level experience with PowerPoint required. PMP or other project management certification highly preferred. (Posted 8/24/10)

Associate Systems Administrator 10-220
Responsible for performing a variety of system administration activities which include troubleshooting system issues, managing various software and hardware platforms, assist and interacting with customers to address system issues; perform continuous improvement maintenance on systems and applications, and seeking guidance from supervisor when appropriate; carry out scheduled and emergency maintenance of managed systems to ensure that the production platform runs at optimal capacity.  Minimum qualifications include an Associate’s degree from an accredited college or university with major course work in computer science, information systems, electrical engineering, computer engineer or a related field is required.  Bachelor’s degree from an accredited college or university with major course work in computer science, information systems, electrical engineering, computer engineer or a related field is preferred. Equivalent work experience in a similar position may be substituted for educational requirements.  Minimum six months experience in building servers required, specialization on managing systems in telecommunications preferred.  Advanced work in pursuit of a Bachelors degree (e.g., junior and senior year, etc.) in computer science, MIS, or a related field can be substituted for one year of system experience.  Based on area of responsibility and departmental need, knowledge of: one program platform (Tandem, Windows, UNIX [e.g., AIX, HP-UX, SCO, Solaris, and Linux], Citrix, Geotel, or Web [e.g., Web Logic or IIS]) is required and knowledge of one standard programming language (e.g., C, SQL, Visual Basic, C++, COBOL, HTML, TACL, People Code etc.) is preferred.  Knowledge of shell scripting (e.g., KSH, BASH, TCL, and PERL) is preferred and technical knowledge of Microsoft XP, MAC, preferred. (Posted 8/24/10)

PSAP Service Technician (10-204) – Position located in NY
Responsible for participating in the installation of 911 call handling and dispatch systems, including travel to customer site, installation and troubleshooting of software and hardware; travel to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers as needed. Minimum qualifications include High school diploma or GED required. Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred. Minimum two years of technical customer service experience required. Minimum one year installation or software training experience preferred. Minimum two years experience with networking, Windows based servers and workstations required. Minimum one year experience with Oracle and SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred. Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred. Ability to travel 75% or more of the time. Basic knowledge of Word and Excel required. Albany based preferred. (Posted 8/06/10)

Data Center Administrator 10-201
Responsible for participating in planning for new and existing data centers including designing, installing, upgrading and maintenance of hardware and equipment at assigned data centers ensuring adherence to departmental policies and procedures; develop various scenarios for the data center by developing several floor plans which annotate location of equipment, cabling, connection points, and capacities for power and air conditioning equipment; coordinate installation of hardware and equipment of new and existing data centers; ensure emergency power back-up systems and procedures are provided at assigned data center sites including monitoring UPS usage and configurations; provide support for the quality and timely resolution of problems ensuring the unique needs of every customer are exceeded.  Minimum qualifications include Associate's degree in computer science, management information systems, electrical or electronic engineering or a related field is required. Equivalent work experience in a similar position may be substituted for educational requirements.  Minimum three years experience supporting and troubleshooting hardware required with a strong hardware engineering background preferred. Minimum one year Data Center/Site Planning preferred. Minimum one year UNIX environment experience preferred.  Ability to lift 50 pound, MS Window operating system experience required, intermediate knowledge of MS Office Word, Excel, and Outlook required, and intermediate knowledge of Visio preferred.  Up to 10% travel may be required.  (Posted 8/4/10)

PSAP Service Technician (10-193/10-194/10-195) – Position located in FL
Responsible for participating in the installation of 911 call handling and dispatch systems, including travel to customer site, installation and troubleshooting of software and hardware; travel to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers as needed. Minimum qualifications include High school diploma or GED required. Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred. Minimum two years of technical customer service experience required. Minimum one year installation or software training experience preferred. Minimum two years experience with networking, Windows based servers and workstations required. Minimum one year experience with Oracle and SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred. Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred. Ability to travel 75% or more of the time. Basic knowledge of Word and Excel required. Palm Beach County (FL) based preferred. (Posted 7/29/10)

Senior Systems Engineer – 10-184
Responsible for leading and participating in the design and deployment of new technology and enhancements to existing platforms for assigned business unit; conduct analysis and design on all systems, network, and infrastructure applications; perform cost-benefit and return on investment analysis for proposed systems to support purchasing efforts and aid management in making implementation decisions; manage and coordinate vendor activities including contractual compliance ensuring items are completed in a accurate and efficient manner; lead and participate in the activities involved in developing a comprehensive and logical test plan for systems using appropriate tools to ensure established standards are utilized.  Minimum qualifications include a Bachelor’s degree in computer science or engineering, MIS, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements.  Minimum seven years experience working in a multi-platform IT environment, including direct experience with one or more of the following operating systems: Microsoft Windows, Unix/Linux/AIX, or OS400 required.  Minimum five years technical experience with installing, configuring, and supporting enterprise-class server hardware and associated equipment required.  Minimum five years operating systems management and troubleshooting experience required.  Minimum five years experience designing and deploying complex platform solutions required.  Advance knowledge of MS Word, Excel, and PowerPoint required.  Engineer level certification in at least one or more operating systems required, (i.e MCSE, CCNA). Specific Engineering focus areas:  UNIX/Linux Systems (HP-UX, Solaris, RedHat) Virtualization (VMware, XEN) Storage (SAN, NAS, ISCSI) Scripting/Automation (PERL, SHELL, Python) Network Services/Protocols (DNS, SNMP, SMTP, NFS, Kerberos, LDAP, SSH, SIP, HTTP) Network Routing Protocols (IP, MPLS, BGP, RIP, OSPF, HSRP, QoS) Network Security (IDS, IPS, Firewalls, TCP Wrappers, Digital CERTS) preferred.  UNIX/Linux Systems (HP-UX, Solaris, RedHat) - Virtualization (VMware, XEN) - Storage (SAN, NAS, ISCSI) - Scripting/Automation (PERL, SHELL, Python) preferred.  (Posted 7/16/10)

Senior Intrado Software Engineer – 10-175
Responsible for working on highly technical, complex projects in order to develop technical solutions and services which are cost effective while meeting the business needs of the Company; lead activities throughout the entire software development life cycle providing consultative advice and direction to development team, as needed; develop technical specifications including the configuration of standard applications, modifications to standard reports, development of new reports, development of interfaces in and out of the application, and end user support for multiple applications in multiple geographies; participate in business meetings to identify and understand the company’s goals and objectives in order to develop software that will meet the company’s current and future business needs; analyze and review functional and performance requirements to support design architecture, providing alternative solutions as necessary; perform troubleshooting and issue resolution throughout project ensuring issues are brought to resolution and on-going communication with project team and management is maintained; coach and mentor project team members to ensure thorough understanding of project tasks and company goals; provide quality expert technical level deliverables; maintain necessary design and testing documentation.  Minimum qualifications include a Bachelor’s degree in computer science, computer engineering, MIS, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements.  Minimum five years increasingly responsible programming experience using a standard coding language and/or platform required.  Minimum four years experience writing detailed program designs for medium to large sized projects preferred. Based on departmental need the following additional experience may be required: Minimum four years working with Oracle e-Business suites in a multiple organizational environment resolving and researching issues required.  Based on area of responsibility and departmental need the following technology knowledge may be required or preferred: Minimum two years of a programming platform (e.g., Tandem, Windows, Unix, or Web, etc.) required.  Minimum five years of a standard programming language (e.g., JAVA, J2EE, .NET, C/C++/C#, SQL, Oracle, MySQL, PL/SQL, Informix, Data Comm, Visual Basic, C++, COBOL, HTML,XML/VXML, PERL, etc.) required.  Working knowledge of telephony protocols CAS, ISDN, SS7 and voice over IP protocols H.323, SIP is preferred.  Knowledge of J2EE, Swing and JMS is preferred, knowledge of OLAP may be preferred, and minimum two years Oracle reporting (e.g., Discoverer, TIPublisher, etc.) required.  Minimum two years XML Publisher experience preferred, minimum two years Oracle Workflow experience required, and minimum two years experience with one or more of the following Oracle modules (e.g., Financial, Projects, Manufacturing, Order Management, Service Contracts, Engineering, Inventory, Hyperion, etc.) required.  Intermediate knowledge of Excel, Visio, Word and Outlook required.  (Posted 6/29/10)

NOC Technician – 10-166
Responsible for monitoring, troubleshooting, and correcting server and network problems for all customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC) in  accordance with departmental policies and procedures; observe network alarm conditions ensuring immediate action when fault is detected; troubleshoot production level issues with members of the Network Operations Team and other internal teams; participate in the activities associated with a variety of departmental projects including preparing reports, materials, documentations, and coordinating tasks; prepare and distribute a variety of reports as requested by supervisor; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided.  Minimum qualifications include an Associate's degree in computer science or closely related field required. Equivalent work experience in a similar position may be substituted for educational requirements.  Two years technical support, operations center, or similar work environment required.  Knowledge of the following is required: signaling protocols (ISDN, SS7, SIP, CAS, etc.); circuit or soft-switch administration or provisioning; TCP/IP; PC/Server and network hardware; demonstrated expertise with VI Editor; DNS Administration, SSH, NFS, and Apache; knowledge of the following is preferred: basic understanding of CODEC technology (e.g., G711, G729, etc); Datacenter and Cisco networking; Application Service Provider (ASP).  Intermediate knowledge of MS Outlook, Excel, Word, and PowerPoint required and may be required to work varying shifts.  (Posted 6/23/10)
and intermediate knowledge of MS Outlook, Excel, Word, Access, and PowerPoint required.  (Posted 6/23/10)

Intrado Systems Architect (Wireless) – 10-164
Responsible for strategically designing, maintaining and implementing public safety systems and network software architectures that support core organizational functions while remaining consistent with West’s corporate policies, procedures, and philosophies; provide technical leadership across the organization, from strategic decision making down to the project planning level; provide architectural expertise, direction, and assistance to Systems Analyst, Systems Engineers, other Systems Architects, and software development teams; design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate systems and software ensuring proposed and existing systems architectures are aligned with organizational goals and objectives; design, and oversee implementation of end-to-end integrated systems; document existing systems architecture and technology portfolio making recommendations for improvements and/or alternatives; develop and execute test plans to check infrastructure and systems development efforts; recommend technologies that will increase cost effectiveness and system flexibility.  Minimum qualifications include a Bachelor’s degree from an accredited college or university in computer science/engineering, MIS, or a related field required.  Master's degree from an accredited college or university in computer science/engineering, MIS, or related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements.  Canada Education: Degree from an accredited university in computer science/engineering, MIS or related field required. Equivalent work experience in a similar position may be substituted for educational requirements.  Minimum six years Systems Technology Architecture and Design experience required.  Minimum 10 years of increasingly responsible experience in information technology required with an emphasis in telecommunications or public safety industry preferred.  Extensive technical knowledge in one or more disciplines in areas of application development and deployment, and in the areas of creation and maintenance of the infrastructure to support the complex application environment.  Experienced across multiple platforms, including distributed systems and mid-range environments and skilled in at least one discipline that is considered to be at the level of a subject matter expert.  Extensive experience in developing strategic systems architecture plans and proven experience in systems and network design and development.  CCNA (Cisco Certified Network Associate), CCIE (Cisco Certified Internetwork Expert), or other similar certification preferred and up to 30% travel, may be required. (Posted 6/18/10)

Senior SQA Engineer – 10-157/158
Responsible for participating and leading efforts to ensure the quality of products by testing and verifying functionality through Intrado and industry accepted practices; test interfaces and document test results identifying trends and escalating concerns as necessary; recognize deficiencies and coordinate opportunities for standardization between internal developed products.  Minimum qualifications include a Bachelor's degree from an accredited college or university with major course work in computer science, quality assurance, communication, business administration, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements.  Minimum five years experience in testing interfaces, quality assurance, or related field required and minimum one year lead or supervisory experience preferred.  Knowledge of a variety of software’s, mainframes, multi-tiered environments (e.g., Unix shell scripting, mainframe, UNIX, Windows MS Office Suite, open source tools, operating systems, data bases, etc.) and test automation preferred.  (Posted 6/17/10)

PSAP Service Technician (10-020) – Position located in CO
Responsible for participating in the installation of 911 call handling and dispatch systems, including travel to customer site, installation and troubleshooting of software and hardware; travel to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers as needed. Minimum qualifications include High school diploma or GED required. Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred. Minimum two years of technical customer service experience required. Minimum one year installation or software training experience preferred. Minimum two years experience with networking, Windows based servers and workstations required. Minimum one year experience with Oracle and SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred. Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred. Ability to travel 75% or more of the time. Basic knowledge of Word and Excel required. Longmont based preferred. (Posted 1/26/10)

Associate Data Analyst
This position performs routine tasks associated with E9-1-1 database maintenance, and is responsible for customer satisfaction and account maintenance. Responsibilities include: Acting as a focal point for customers reporting 9-1-1 troubles and issues, answers telephone calls daily from customers and responds to all voicemail messages in a timely manner. Researches and resolves all types of errors resulting from SOI processing, researches and resolves No Record Found incidents, updates TN records per manual updates received, updates MSAG records per MSAG Ledgers received, researches and resolves inquiries submitted by customers, refers 9-1-1 problems when appropriate and follows up on referrals according to established guidelines, documents resolutions to all 9-1-1 situations on original paperwork or in appropriate databases to meet legal requirements, uses all products and tools required for account maintenance, and files paperwork accurately and in a timely manner. Minimum qualifications include: High School diploma and 1 year experience with data collection and data entry; or equivalent combination of education and experience, customer service experience in a 9-1-1 or Telecom environment preferred, a working comprehension of standard business software (Microsoft Outlook, Excel, Word and PowerPoint) plus MS Access and MS Project, must possess data analysis skills, must meet data entry test minimum score requirement, must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel), and excellent customer service skills.

Please Note: Intrado requires background check, drug screen and motor vehicle record check as a condition of employment. Additionally, Intrado has a restricted workplace smoking policy. Intrado discourages smoking and strongly supports helping employees quit smoking. Anyone hired on or after November 1, 2008 is prohibited from smoking and using tobacco products on Intrado premises or at any Intrado-sponsored event.

Intrado is an AA/EEO Employer.