Current Openings

A great company, with great people, in a great place, doing something extraordinary for the nation’s citizens; what could be better?

Intrado accepts applications for current openings. While we do not keep resumes on file, please bookmark this page as we add new positions regularly. All positions are for our headquarters in Longmont, Colorado unless otherwise noted.

To apply please email us, or send a fax to 720-494-6652. Please make sure all email attachments are Microsoft Word RTF (Rich Text Format) files. Please include the title of the position, your resume and salary history.

Database Administrator (09-134)
Responsible for providing a quality, high performance database processing environment by defining assigned database tables and coordinating physical changes to computer databases in a timely manner while adhering to established departmental standards and procedures. Minimum qualifications include an Associate’s degree in computer science; information systems, electrical engineering, computer engineer or a related field is required. Bachelor’s degree in computer science, information systems, electrical engineering, computer engineer or a related field is preferred. Equivalent work experience in a similar position may be substituted for educational requirements. Minimum one-year experience in computer science or MIS required, preferably including database administration experience. Based on area of responsibility and departmental need, knowledge of: one program platform (Tandem OS, UNIX) is required and knowledge of SQL fundamentals in preferred (i.e., Tandem SQL, Informix, FOCUS, IBM DB2, NT SQL Server, etc.) is preferred. Knowledge of Oracle Streams, Oracle RAC, and Oracle Dataguard preferred. Suite of office software packages and willingness to work off hours preferred. (Posted 3/9/10)

Collections Supervisor (10-045)
Responsible for supervising the activities of assigned collections staff by ensuring the following functions are efficiently performed in a quality-oriented environment reflecting the Company's values; ensure strict adherence to client confidentiality standards and departmental collection policies and procedures when making contact with clients; lead and participate in basic research and analysis to provide resolution of billing discrepancies and issues; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks; develop, prepare and update a variety of reports ensuring accuracy, timeliness, and adherence to department policies and procedures; compile data for report preparation resolving any discrepancies with data. Minimum requirements include High school diploma or GED required, Associates degree from an accredited college or technical school with major course work in business or accounting preferred, minimum two years collections and/or billing experience required, and minimum one year lead or supervisory experience preferred. (Posted 3/4/2010)

Sr. Program Manager (10-006)
Responsible for meeting contractual obligations and managing customer expectations; perform a wide variety of activities necessary to achieve results mutually agreed upon by business unit and client; ensure day-to-day operational management of all activities for assigned accounts; obtain resources and coordinates the activities of participants within a deployment sub-team; lead internal programs and projects, as required. Minimum requirements include a Bachelor’s degree from an accredited college or university with major course work in business, engineering, liberal arts, or a related field required (Equivalent work experience in a similar position may be substituted for educational requirements) and minimum three years program management experience preferably in 9-1-1 telecommunications or related industry with minimum two years project management experience and minimum one year lead or supervisory experience preferred. Participation in on-call rotation schedule for events and incidents required. Basic knowledge of MS Word, PowerPoint, Excel, Outlook, Microsoft Project and Access required. Minimum 5-10% business travel required (posted 1/18/09)

Intrado Systems Architect – (10-042)
Responsible for strategically designing, maintaining and implementing public safety systems and network software architectures that support core organizational functions while remaining consistent with West’s corporate policies, procedures, and philosophies; provide technical leadership across the organization, from strategic decision making down to the project planning level; provide architectural expertise, direction, and assistance to Systems Analyst, Systems Engineers, other Systems Architects, and software development teams; design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate systems and software ensuring proposed and existing systems architectures are aligned with organizational goals and objectives; design, and oversee implementation of end-to-end integrated systems; document existing systems architecture and technology portfolio making recommendations for improvements and/or alternatives; develop and execute test plans to check infrastructure and systems development efforts; recommend technologies that will increase cost effectiveness and system flexibility. Minimum qualifications include a Bachelor’s degree from an accredited college or university in computer science/engineering, MIS, or a related field required. Master's degree from an accredited college or university in computer science/engineering, MIS, or related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements. Canada Education: Degree from an accredited university in computer science/engineering, MIS or related field required. Equivalent work experience in a similar position may be substituted for educational requirements. Minimum six years Systems Technology Architecture and Design experience required. Minimum 10 years of increasingly responsible experience in information technology required with an emphasis in telecommunications or public safety industry preferred. Extensive technical knowledge in one or more disciplines in areas of application development and deployment, and in the areas of creation and maintenance of the infrastructure to support the complex application environment, experienced across multiple platforms, including distributed systems and mid-range environments, and skilled in at least one discipline that is considered to be at the level of a subject matter expert. Extensive experience in developing strategic systems architecture plans. Proven experience in systems and network design and development. CCNA (Cisco Certified Network Associate), CCIE (Cisco Certified Internetwork Expert), or other similar certification preferred and up to 30% travel, may be required. (Posted 2/23/10)

Accounts Payable Specialist (10-043)
Responsible for all aspects of accounts payable ensuring bills and expense reports are paid in an accurate and timely basis while adhering to departmental policies and procedures; Research discrepancies in invoices and settlements, bringing to resolution and escalating issues unable to resolve; Conduct research and compile data for report preparation resolving any discrepancies with data. Minimum qualifications include a High school diploma or GED and a minimum one year general accounting experience required (minimum one year accounts payable experience preferred). Post-secondary courses in accounting, finance, business or related field preferred. Oracle experience a plus. Basic knowledge of MS Word and Excel is also required. (posted 02/24/10)

NOC Supervisor (10-039)
Responsible for supervising technical support services to the Support Unit and other internal business units; provide direction to staff on technical support activities and associated network elements; assist staff in troubleshooting and resolving common and escalated service requests pertaining to assigned products or services; proactively oversee the activities involved in quality resolution of problems related to technical operations; monitor staffing levels, trends and turnovers and prepare recommendations to management outlining efforts to maintain a quality staff; act as a first level contact for team production issues, reporting all escalations to supervisor; coordinate upgrades to planned events, ensuring completion in an accurate and timely manner; assist supervisor to develop strategic plans for the operations unit; prepare and distribute a variety of reports as requested by supervisor. Minimum qualification include a Bachelor's degree from an accredited college or University with major case work in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements. Minimum three years experience in telecommunications or high-technology industry required. minimum two years experience with critical system infrastructures and database management preferred, and minimum one year supervisory experience preferred. Basic understanding of network topology in a TCP/IP, asynchronous, and synchronous environment required. Knowledge of telephony networks (e.g., SS7, SIP, ISDN, wireless 9-1-1, PSAP connectivity, network topology, etc.) preferred. Intermediate knowledge of MS Outlook, Excel, Word, and PowerPoint required. (Posted 2/18/10)

Mobile Marketing Truck Driver (10-037)
Responsible for operating the mobile marketing center truck/trailer ensuring on-time arrival to assigned destination in adherence to departmental policies and procedures; perform routine vehicle maintenance (e.g., fuel, fluids, cleaning inside and out, etc.) tasks; perform a variety of documentation functions related to departmental and state/federal regulations; perform site visit functions to include setup assistance, security functions and other tasks as assigned. Minimum requirements include a high school diploma or GED and a minimum 5 years experience driving a truck over-the-road (OTR) to include record keeping experience required. CDL certification/license and Clean driving record to include no moving violations required (posted 2/17/10)

Public Safety Marketing Analyst (10-032)
Responsible for analyzing and researching new markets for potential business prospects and expansion of existing products and services which support company and departmental goals and objectives; utilizing a variety of resources compile useful and relevant information about the new market; act as function lead in development and maintenance of sales and marketing system from initial development through installation and future enhancements of the system, as assigned; monitor and maintain integrity of information entered into the system ensuring data is accurate and kept up-to-date, as assigned; perform the research and market validation of product opportunities. Minimum requirements include a Bachelor’s degree from an accredited college or university with major coursework in business administration, sales/marketing, or related field(equivalent work experience in a similar position may be substituted for educational requirements) and minimum of four years experience in analyzing the Public Safety or 9-1-1 industry markets. Basic knowledge of Word and Excel required (posted 2/10/2010)

NOC Operator (10-031)
Responsible for providing a variety of basic technical customer support duties related to Company products and services in accordance to departmental guidelines and in a timely and accurate manner; monitor and correct network connectivity to PSAPs (Public Safety Answering Points) providing proper operation of the data processing and database retrieval environment; support basic network and system Tier I support issues ensuring critical process monitoring procedures are followed; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks. Minimum qualifications include a high school diploma required. Associate's degree in computer science, MIS, or a related field or a Programming Certificate from a recognized institution is preferred. Equivalent work experience in a similar position may be substituted for educational requirements. Associate's degree from an accredited college or University with major case work in computer science, MIS, or a related field or a Programming Certificate from a recognized institution is preferred. Equivalent work experience in a similar position may be substituted for educational requirements. Minimum one year experience with mainframe computer operations, technical support or similar work environment required. Windows 9x/NT knowledge required, working knowledge of at least one command line operating system required, basic understanding of data communications and networking in a WAN environment required, and advanced knowledge of Windows based platforms required. Knowledge of Unix, HP OpenView, Prognosis Operations, and Network Node Manager preferred. Intermediate knowledge of MS Word, Excel and Access required and may be required to work varying shifts. (Posted 2/8/10)

PSAP Service Technician (10-019) – Position located in FL
Responsible for participating in the installation of 911 call handling and dispatch systems, including travel to customer site, installation and troubleshooting of software and hardware; travel to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers as needed. Minimum qualifications include High school diploma or GED required. Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred. Minimum two years of technical customer service experience required. Minimum one year installation or software training experience preferred. Minimum two years experience with networking, Windows based servers and workstations required. Minimum one year experience with Oracle and SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred. Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred. Ability to travel 75% or more of the time. Basic knowledge of Word and Excel required. Fort Lauderdale based preferred. (Posted 1/26/10)

PSAP Service Technician (10-020) – Position located in CO
Responsible for participating in the installation of 911 call handling and dispatch systems, including travel to customer site, installation and troubleshooting of software and hardware; travel to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers as needed. Minimum qualifications include High school diploma or GED required. Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred. Minimum two years of technical customer service experience required. Minimum one year installation or software training experience preferred. Minimum two years experience with networking, Windows based servers and workstations required. Minimum one year experience with Oracle and SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred. Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred. Ability to travel 75% or more of the time. Basic knowledge of Word and Excel required. Longmont based preferred. (Posted 1/26/10)

09-118 Senior Intrado Software Engineer – (Oracle)
Responsible for working on highly technical, complex projects in order to develop technical solutions and services which are cost effective while meeting the business needs of the Company; lead activities throughout the entire software development life cycle providing consultative advise and direction to development team, as needed; develop technical specifications including the configuration of standard applications, modifications to standard reports, development of new reports, development of interfaces in and out of the application, and end user support for multiple applications in multiple geographies; participate in business meetings to identify and understand the company’s goals and objectives in order to develop software that will meet the company’s current and future business needs; analyze and review functional and performance requirements to support design architecture, providing alternative solutions as necessary; perform troubleshooting and issue resolution throughout project ensuring issues are brought to resolution and on-going communication with project team and management is maintained; coach and mentor project team members to ensure thorough understanding of project tasks and company goals; provide quality expert technical level deliverables; maintain necessary design and testing documentation. Minimum qualifications include Bachelor’s degree in computer science, computer engineering, MIS, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements. Minimum five years increasingly responsible programming experience using Oracle Applications required. Minimum four years experience writing detailed program designs for medium to large sized projects preferred. Minimum four years working with Oracle e-Business suites in a multiple organizational environment resolving and researching issues required. Based on area of responsibility and departmental need the following technology knowledge may be required or preferred: minimum two years Oracle reporting (e.g., Discoverer, TIPublisher, etc.) required, minimum two years XML Publisher experience preferred, minimum two years Oracle Workflow experience required. Minimum two years experience with one or more of the following Oracle modules (e.g., Financial, Projects, Manufacturing, Order Management, Service Contracts, Engineering, Inventory, Hyperion, etc.) required. Intermediate knowledge of Excel, Visio, Word and Outlook required. (Posted 1/25/10)

PSAP Service Technician (10-008) – Position located in TX
Responsible for participating in the installation of 911 call handling and dispatch systems, including travel to customer site, installation and troubleshooting of software and hardware; travel to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers as needed. Minimum qualifications include High school diploma or GED required. Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred. Minimum two years of technical customer service experience required. Minimum one year installation or software training experience preferred. Minimum two years experience with networking, Windows based servers and workstations required. Minimum one year experience with Oracle and SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred. Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred. Ability to travel 75% or more of the time. Basic knowledge of Word and Excel required. Houston, Dallas, or Austin based preferred. (Posted 1/15/10)

PSAP Service Technician (10-007) – Position located in Louisiana
Responsible for participating in the installation of 911 call handling and dispatch systems, including travel to customer site, installation and troubleshooting of software and hardware; travel to customer site to install assigned software and troubleshoot any product issues; provide on-site training for all assigned products; troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility; provide remote support to customers as needed. Minimum qualifications include High school diploma or GED required. Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred. Minimum two years of technical customer service experience required. Minimum one year installation or software training experience preferred. Minimum two years experience with networking, Windows based servers and workstations required. Minimum one year experience with Oracle and SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred. Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred. Ability to travel 75% or more of the time. Basic knowledge of Word and Excel required. Baton Rouge and Lafayette based preferred. (Posted 1/15/10)

Senior Network Engineer (09-143)
Responsible for leading and participating in the activities associated with identifying and analyzing network requirements to develop detailed design specifications for data traffic and network enhancements, coordinating assigned projects for completion from beginning to end and effectively communicating results to end user; coach and mentor designated staff in network engineering projects, providing direction and support. Minimum qualifications include an Associate’s degree in computer science, information systems, electrical engineering, computer engineer or a related field is required. Bachelor’s degree in computer science, information systems, electrical engineering, computer engineer or a related field is preferred. Equivalent work experience in a similar position may be substituted for educational requirements. Minimum three years network infrastructure experience required. Minimum one year project coordination experience preferred. Based on assigned function the following are required: Hardware: Switches, routers, CSU/DSU Software: Unix, intrusion detection systems, firewalls, Windows OS, IP Telephony, network management systems, and network analysis. Network design on large scale networks required. CCNP or equivalent certification required and based on area of responsibility or department the following are preferred: CCIE CISCO and multi vendor experience. (Posted 12/30/09)

Storage Systems Administrator (09-136)
Responsible for administering, monitoring and backup the organization’s storage infrastructure, while ensuring high levels of storage system reliability, availability, and capacity while remaining consistent with corporate policies, procedures, and philosophies; install, upgrade, replace, and configure storage infrastructure components ensuring storage resources meet customer requirements; participate in the planning/design process for new storage-related projects and recommend solutions to best meet the project requirements; analyze storage equipment performance, collect information, and prepare summary reports. Minimum qualifications include an Associate's degree from an accredited college or university with major course work in computer science or a related field is required. Equivalent work experience in a similar position may be substituted for education requirements. Minimum two years experience with administering tape/disk storage systems in complex configurations required. Minimum one year experience in call center operations or telecommunications environment preferred. Hands-on storage management and troubleshooting experience required, competent skill set in: backup, recovery, and archive; storage availability; storage management; content/information management; systems integration required. Familiarity with industry standard LAN/WAN standards required and solid skills in Windows 2000/2003 server and/or Unix (Solaris, Linux, and HP) operating systems required. Working technical experience with installing, configuring, and supporting enterprise-class disk, tape, and SAN switching systems (SUN and/or StorageTec expertise) preferred, experience designing and deploying complex Storage Area Networks preferred, and experience working in a team-oriented, collaborative environment preferred. Demonstrated knowledge of SAN, NAS, DAS, RAID, SCSI, and Fibre Channel technologies preferred, demonstrated knowledge of HP Openview preferred, and demonstrated knowledge of VERATIS NetBackup preferred. (Posted 12/4/09)

Senior Intrado Technical Support Specialist (P09-135/136)
Responsible for providing advanced troubleshooting for customer related issues in adherence to departmental policies and procedures; perform lead tasks to include advanced troubleshooting and resolution, database and network monitoring, and external customer support; provide assistance to assigned co-workers, providing support and answering questions as necessary; prepare and distribute a variety of metrics reports; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, root cause analysis, and coordinating tasks; create and distribute technical support documentation as required; mentor and lead other technicians towards issue resolution; act as an interface between technical support and product management and engineering departments. Minimum qualifications high school diploma or GED required bachelor’s degree from an accredited college or university in MIS or Computer Science or related degree preferred. Minimum 5 years technical customer service experience required, preferably in a helpdesk environment and minimum 4 years experience in the 9-1-1 or public safety industry required. Minimum two years experience with networking, Windows based servers and workstations required minimum one year experience with SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) required, basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) required and advanced knowledge of basic safety industry hardware and software troubleshooting procedures required. Basic knowledge of MS Excel, Word, and Outlook required and may be required to carry and on call pager for technical support issues. (Posted 10/13/09)

Intrado Technical Support Specialist (P09-131/132/133/134)
Responsible for providing advanced troubleshooting for customer related issues in adherence to departmental policies and procedures; perform advanced and escalated tasks to include troubleshooting and resolution, database and network monitoring, and external customer support; provide additional departmental support in escalated technical problem resolution; prepare and distribute a variety of metrics reports; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, root cause analysis, and coordinating tasks. Minimum qualifications High school diploma or GED required bachelor’s degree from an accredited college or university with major coursework in MIS, Computer Science, or related degree preferred. Minimum 4 years technical customer service experience required, preferably in a helpdesk environment minimum 2 years experience in the 9-1-1 or public safety industry preferred. Minimum two years experience with networking, Windows based servers and workstations required minimum one year experience with SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferred Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferred and intermediate knowledge of public safety industry hardware and software troubleshooting procedures required. Basic knowledge of MS Excel, Word, and Outlook required and may be required to carry and on call pager for technical support issues. (Posted 10/13/09)

Associate Intrado Technical Support Specialist (P09-114 - P09-130)
Responsible for providing initial response and basic troubleshooting for customer related issues; take first line technical support customer calls and provide basic technical support, dispatching support to additional technicians, as necessary; obtain, track, and close trouble tickets, ensuring issues are accurately documented; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks. Minimum qualifications include High school diploma or GED required. Bachelor’s degree from an accredited college or university with major coursework in MIS, Computer Science, or related degree preferred. Minimum 3 years technical customer service experience required, preferably in a helpdesk environment and minimum 1 year experience in the 9-1-1 or public safety industry preferred. Minimum one year experience with networking, Windows based servers and workstations required and minimum one year experience with SQL preferred. Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred. Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferred. Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferred, basic knowledge of MS Excel, Word, and Outlook required and will be required to work varying shifts on rotation. (posted 10/13/09)

Associate Data Analyst
This position performs routine tasks associated with E9-1-1 database maintenance, and is responsible for customer satisfaction and account maintenance. Responsibilities include: Acting as a focal point for customers reporting 9-1-1 troubles and issues, answers telephone calls daily from customers and responds to all voicemail messages in a timely manner. Researches and resolves all types of errors resulting from SOI processing, researches and resolves No Record Found incidents, updates TN records per manual updates received, updates MSAG records per MSAG Ledgers received, researches and resolves inquiries submitted by customers, refers 9-1-1 problems when appropriate and follows up on referrals according to established guidelines, documents resolutions to all 9-1-1 situations on original paperwork or in appropriate databases to meet legal requirements, uses all products and tools required for account maintenance, and files paperwork accurately and in a timely manner. Minimum qualifications include: High School diploma and 1 year experience with data collection and data entry; or equivalent combination of education and experience, customer service experience in a 9-1-1 or Telecom environment preferred, a working comprehension of standard business software (Microsoft Outlook, Excel, Word and PowerPoint) plus MS Access and MS Project, must possess data analysis skills, must meet data entry test minimum score requirement, must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel), and excellent customer service skills.

Please Note: Intrado requires background check, drug screen and motor vehicle record check as a condition of employment. Additionally, Intrado has a restricted workplace smoking policy. Intrado discourages smoking and strongly supports helping employees quit smoking. Anyone hired on or after November 1, 2008 is prohibited from smoking and using tobacco products on Intrado premises or at any Intrado-sponsored event.

Intrado is an AA/EEO Employer.