Current Openings

A great company, with great people, in a great place, doing something extraordinary for the nation’s citizens; what could be better?

Intrado accepts applications for current openings. While we do not keep resumes on file, please bookmark this page as we add new positions regularly. All positions are for our headquarters in Longmont, Colorado unless otherwise noted.

To apply please email us, or send a fax to 720-494-6652. Please make sure all email attachments are Microsoft Word RTF (Rich Text Format) files. Please include the title of the position, your resume and salary history.

Help Desk Specialist (09-077)
Responsible for performing a variety of functions to troubleshoot issues that may arise for current and new employees; create tickets for help desk requests via phone, email, or in person, troubleshooting questions within scope of the position when possible; conduct Microsoft audits, ensuring the company is up-to-date with licenses; coordinate new set-ups and moving of computer and telephone equipment; monitor the status of help desk tickets ensuring completion in a timely manner.
Minimum Qualifications
Applicants for this job will be expected to meet the following minimum qualifications.
Education
High school diploma or GED required.
Associates degree in computer science, MIS or a related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience
Minimum two years help desk or technical assistance experience required.
Other
Intermediate knowledge of Word, Excel, and Outlook required
Basic knowledge of Window operating systems and hardware required
Basic knowledge of customer service desk database software preferred (Posted 6/29/09)

Database Administrator (09-076)
Responsible for providing a quality, high performance database processing environment by defining assigned database tables and coordinating physical changes to computer databases in a timely manner while adhering to established departmental standards and procedures.
Minimum Qualifications
Applicants for this job will be expected to meet the following minimum qualifications.
Education
Associate’s degree in computer science, information systems, electrical engineering, computer engineer or a related field is required. Bachelor’s degree in computer science, information systems, electrical engineering, computer engineer or a related field is preferred. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience
Minimum one-year experience in computer science or MIS required, preferably to include database administration experience.
Technical Knowledge
Based on area of responsibility and departmental need, knowledge of: one program platform (Tandem OS, UNIX) is required and knowledge of SQL fundamentals in preferred (i.e., Tandem SQL, Informix, FOCUS, IBM DB2, NT SQL Server, etc.) is preferred.
Other
Suite of office software packages (Posted 6/29/09)

Assistant Controller (09-073)
Responsible for training, supervising, and managing assigned accounting staff ensuring a high quality of service is provided to internal customers and West vendors; Coordinate the preparation of month-end binders in a timely and accurate manner; Ensure intercompany allocation is administered according to departmental policies and procedures; Properly interpret, communicate, and assure acceptance of Generally Accepted Accounting Principles and applicable federal and state tax laws by subordinates; Review internal controls for consistency and to ensure controls are being followed by subordinate staff. Bachelor's degree from an accredited college or university with major course work in accounting, finance, business, or related field required. Minimum of three years of increasingly responsible accounting experience required with a minimum of two years supervisory experience required and minimum of two years of public accounting experience preferred. Knowledge of federal and state tax laws and basic knowledge of Word and Excel required. CPA designation strongly preferred. (posted 6/24/09)

VoIP Engineer (09-062)
Responsible for engineering, configuration, installation, maintenance and upgrade of the companies Voice over IP (VoIP) deployment, supporting applications and network hardware; receive and address error escalations of VoIP network through the ticket system, troubleshoot issues in a timely and accurate manner; conduct third-tier level of support concerning new products for internal and external customers, train training resource to convey the correct information for client service. MINIMUM QUALIFICATIONS: Applicants for this job will be expected to meet the following minimum qualifications. Education: Bachelor’s degree in engineering, computer science, MIS, telecommunications, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience: Minimum three years networking, telecommunications, or application experience required with an emphasis in VoIP. Other: Basic knowledge of multi protocol label switching (MPLS) required Basic knowledge of signaling protocols (e.g., SS7, SIP, CAS, etc) required (Posted 5/22/09)

Associate Intrado Software Engineer (09-056)
Responsible for developing, testing, and modifying applications, operating systems, database related concerns, or other business software; perform modifications, testing, and debugging tasks on vendor-supplied utilities and packages to the best suit operating environment; provide quality beginner technical level deliverables; maintain necessary design and testing documentation. Applicants for this job will be expected to meet the following minimum qualifications. Education: Bachelor’s degree in computer science, computer engineering, MIS, or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience: Minimum one year increasingly responsible programming experience using a standard coding language and/or platform required. Minimum one year experience writing detailed program designs for medium to large sized projects preferred. Advanced work in pursuit of a Bachelors degree (e.g., junior and senior year, etc.) in computer science, MIS, or a related field can be substituted for one year of programming experience Technical Knowledge: Based on area of responsibility and departmental need, knowledge of: one program platform is required (Tandem, Windows, Unix, or Web) and/or one standard programming language is required (i.e., JAVA, J2EE, .NET, C/C++/C#, SQL, Oracle, MySQL, Informix, Data Comm, Visual Basic, C++, COBOL, HTML,XML/VXML, PERL, etc.) A working knowledge of telephony protocols CAS, ISDN, SS7 and voice over IP protocols H.323, SIP is preferred. Based on area of responsibility and department need: Knowledge of J2EE, Swing and JMS NET, ASP.net, MSSQL, C#, OLAP is preferred. Other: Intermediate knowledge of Excel, Visio, Word and Outlook required, respond to 24-hour/7-day-per-week service needs, as required. Preferred Technical Knowledge: SAS (Windows), Base (Specifically data manipulation and Summarization), Macro, SQL, Internet (Specifically for web based reporting), Graph, Enterprise Guide, Web Report Studio, Information Delivery Portal, OLAP Server, ODBC, HTML (Basic HTML, Frames, JavaScript), Microsoft Visual Basic for Applications (posted 5/12/09)

Senior Technical Product Support Specialist job_09_053 (Montreal)
Responsible for providing customer technical support for assigned products and services, in accordance to departmental standards and guidelines; troubleshoot and resolve common and escalated service requests pertaining to assigned products; establish familiarity with all departmental procedures; research and resolve basic and more difficult problems escalating to appropriate departmental staff any issues that may adversely impact system; provide assistance to assigned co-workers, providing support and answering questions as necessary, ensuring functions are efficiently performed and paperwork is processed in a quality-oriented manner; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating task. Education: High school diploma or GED required. Associates degree in computer science, MIS or a related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements. Experience: Minimum three years experience in customer support or project implementation tasks in telecommunications or high technology industries required. Minimum one year experience in telephony or 9-1-1 systems and operations preferred. Intermediate knowledge of MS Outlook, Excel, Word, and PowerPoint required. Technical Knowledge Preferred: 1 to 3 years Oracle Applications (EBS) experience, Module experience with several of the following modules: Finance, Manufacturing, Projects, Order Management, Demonstrate basic troubleshooting skills in EBS, Discoverer experience, Basic PL/SQL knowledge, Oracle Workflow experience, Experience using a help desk system, Basic system administration skills. In Canada, we need someone that is fluent in French Canadian as well. (Posted 5/1/09)

Associate Data Analyst
This position performs routine tasks associated with E9-1-1 database maintenance, and is responsible for customer satisfaction and account maintenance. Responsibilities include: Acting as a focal point for customers reporting 9-1-1 troubles and issues, answers telephone calls daily from customers and responds to all voicemail messages in a timely manner. Researches and resolves all types of errors resulting from SOI processing, researches and resolves No Record Found incidents, updates TN records per manual updates received, updates MSAG records per MSAG Ledgers received, researches and resolves inquiries submitted by customers, refers 9-1-1 problems when appropriate and follows up on referrals according to established guidelines, documents resolutions to all 9-1-1 situations on original paperwork or in appropriate databases to meet legal requirements, uses all products and tools required for account maintenance, and files paperwork accurately and in a timely manner. Minimum qualifications include: High School diploma and 1 year experience with data collection and data entry; or equivalent combination of education and experience, customer service experience in a 9-1-1 or Telecom environment preferred, a working comprehension of standard business software (Microsoft Outlook, Excel, Word and PowerPoint) plus MS Access and MS Project, must possess data analysis skills, must meet data entry test minimum score requirement, must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel), and excellent customer service skills.

Please Note: Intrado requires background check, drug screen and motor vehicle record check as a condition of employment. Additionally, Intrado has a restricted workplace smoking policy. Intrado discourages smoking and strongly supports helping employees quit smoking. Anyone hired on or after November 1, 2008 is prohibited from smoking and using tobacco products on Intrado premises or at any Intrado-sponsored event.

Intrado is an AA/EEO Employer.