Job Openings

It is our policy to accept applications only for current openings. Positions will be posted at least seven calendar days from time of posting. All openings listed are located in our headquarters in Longmont, unless otherwise noted next to the position. To apply for a current opening, please send all of the following to Intrado via fax or email:

• Title of the position for which you would like to apply

• Your resume

• Salary history information

Fax: 720-494-6652 or Email: HR@Intrado.com

If you would like to send your information via email, please make sure any attachment is saved as a Microsoft Word RTF (Rich Text Format) file.

Administrative Assistant (08-149)
Responsible for performing a variety of responsible, confidential, and complex secretarial, administrative, and orientation training duties for assigned executive management and other departmental staff as needed; provide administrative support for executive management and other department staff, ensuring adherence to policies and procedures and established deadlines; supervise the activities of assigned staff by ensuring the function is efficiently performed in a quality-oriented environment reflecting the West values; perform a variety of functions (e.g. word processing, copying, phone coverage, file maintenance, sort and prioritize incoming and outgoing mail and faxes, etc) which may require prioritizing work based on timelines; maintain supervisor's calendar including scheduling meetings and appointments. Minimum qualifications include: High school diploma or GED required, additional specialized secretarial course work in office practices, management or business administration preferred, minimum four years increasingly responsible administrative secretarial experience required, intermediate knowledge of MS Word and Excel required, and ability to type a minimum of 45 words per minute accurately. (Posted 7/23/08)

Associate Data Analyst
This position performs routine tasks associated with E9-1-1 database maintenance, and is responsible for customer satisfaction and account maintenance. Responsibilities include: Acting as a focal point for customers reporting 9-1-1 troubles and issues, answers telephone calls daily from customers and responds to all voicemail messages in a timely manner. Researches and resolves all types of errors resulting from SOI processing, researches and resolves No Record Found incidents, updates TN records per manual updates received, updates MSAG records per MSAG Ledgers received, researches and resolves inquiries submitted by customers, refers 9-1-1 problems when appropriate and follows up on referrals according to established guidelines, documents resolutions to all 9-1-1 situations on original paperwork or in appropriate databases to meet legal requirements, uses all products and tools required for account maintenance, and files paperwork accurately and in a timely manner. Minimum qualifications include: High School diploma and 1 year experience with data collection and data entry; or equivalent combination of education and experience, customer service experience in a 9-1-1 or Telecom environment preferred, a working comprehension of standard business software (Microsoft Outlook, Excel, Word and PowerPoint) plus MS Access and MS Project, must possess data analysis skills, must meet data entry test minimum score requirement, must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel), and excellent customer service skills. (Posted: 6/16/08)

Cafe Asst. (07-265)
Responsible for assisting with the maintenance and cleaning of the café area as well as the food preparation and service of daily food items including the following: Assists other café staff with preparation of daily food items and the set-up for breakfast, lunch, and catering, assists other café staff with serving of food items to customers, maintains the café area to provide a clean and healthy work environment to comply with the regulations of the County Health Department. Tasks include sweeping/mopping floors, scrubbing counters, dishwashing – pots/pans, clearing/wiping down tables, etc. Also closes out register daily and completes daily reports, assists with training of new staff members within the established standards, communicates with vendors to order food and other supplies during the absence of the Supervisor, assists as required with checking in daily orders, and assists with the creation of new menu items and documents recipes. Minimum requirements include a High School diploma or GED and 2 years experience in a café/restaurant environment; or equivalent combination of education and experience. Must also have experience in the set-up and cleaning of cafeteria, experience with cash register, and operating standard kitchen equipment. (posted 7/18/08)

Sr. Cafe Asst./Catering (08-147)
Responsible for providing catering services and monitors the maintenance and cleaning of the café area as well as the food preparation and service of daily food items including the following: leads other café staff with preparation of daily food items and the setup for breakfast, lunch, and catering, assists other café staff with serving of food items to customers, guides the café staff in the daily maintenance of café area to provide a clean and healthy work environment to comply with the regulations of the County Health Department. Tasks include sweeping/mopping floors, scrubbing counters, dishwashing – pots/pans, clearing/wiping down tables, etc, closes out register daily and completes daily reports, assists with training of new staff members within the established standards, communicates with vendors appropriately to order food and other supplies during the absence of the Supervisor, assists as required with checking in daily orders, assists with the creation of new menu items and documents recipes, assists Supervisor in setting daily priorities; sets priorities during Supervisor’s absence, assigns daily tasks to staff members, communicates with Facilities and other departments for set-ups and other needs, troubleshoots and find solutions to issues that may arise to maintain daily business in the absence of Supervisor, and supports and assists Supervisor in daily operations. Minimum requirements include a High School diploma or GED and 3 years experience in a café/restaurant environment; or equivalent combination of education and experience, experience in the set-up and catering services, experience with cash register, operating standard kitchen equipment, and basic knowledge of Word and Excel programs. Supervisory experience helpful. (posted 7/18/08)

Network Engineer (08-134)
Responsible for installation, documentation, day-to-day operations and troubleshooting of multi-state wide area TCP/IP, Frame Relay, and X.25 networks and computer systems. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Minimum qualifications include Bachelor’s degree in Computer Science, Computer Engineering or related field and 5 years network experience; or equivalent combination of education and experience; experience in design, implementation, and operations of wide-area routed, bridged, and switched IP and X.25 networks; incorporating modems; CSUs; DSUs; DS-1 termination equipment including mutiplexors and channel banks; Ethernet concentrators; terminal servers; and associated equipment; experience with implementation, operations, maintenance, and expansion of HP Open View system running on a UNIX platform; experience working at the bit/byte level with industry standard protocols used by Tandem, IBM, and DEC; experience with all types of data communications test equipment, including analog and digital transmission test equipment, protocol analyzers, telecommunications analog, WAN, and LAN; experience with Visio for producing design, sales, and documentation drawings; experience with Windows NT and UNIX; some experience with the installation and support of Cisco and 3Com routers and Ethernet switches. (Posted 6/17/08)

NOC Technician (08-114)
Responsible for monitoring, troubleshooting, and correcting server and network problems for all customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC) in a accordance with departmental policies and procedures; observe network alarm conditions ensuring immediate action when fault is detected; troubleshoot production level issues with members of the Network Operations Team and other internal teams; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks; prepare and distribute a variety of reports as requested by supervisor; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided. Education: Associate's degree in computer science or closely related field required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience: Two years technical support, operations center, or similar work environment required. Technical Knowledge: Knowledge of the following is required: signaling protocols (ISDN, SS7, SIP, CAS, etc.); circuit or soft-switch administration or provisioning; TCP/IP; PC/Server and network hardware; demonstrated expertise with VI Editor; DNS Administration, SSH, NFS, and Apache. Knowledge of the following is preferred: basic understanding of CODEC technology (e.g., G711, G729, etc); Datacenter and Cisco networking; Application Service Provider (ASP) Other: Intermediate knowledge of MS Outlook, Excel, Word, and PowerPoint required (Posted 7/8/08)

Security Officer NIGHTS (08-153)
Responsible for insures the safety of Intrado employees and the security of Intrado property. Monitors systems that ensure the preservation and integrity of Intrado intellectual properties and prevent the misuse of Intrado property, software and other proprietary information including the following: Monitors the operation of the Door Card Access system, Alarm systems, and CCTV systems, performs routine inspections of Intrado buildings for safety and security conditions, monitors the on-site activities of contractors and vendors, responds to law violations or security incidents using sound judgment and appropriate levels of force, follows procedures and maintains equipment to ensure the safety and security of employees during natural and man-made emergencies, assists Human Resources personnel during employment terminations and other job actions, documents incidents of loss of Intrado physical property and misuse of property or proprietary information, then may assist in the preparations for criminal filings, trains employees in matters of safety, security and intellectual property loss prevention, assists Facilities Management Group with architectural issues concerning personal and physical safety, coordinates with Public Safety Agencies that are responding to Intrado properties, stays up-to-date on matters concerning personnel safety, intellectual property loss prevention and physical security through training, and makes appropriate notifications of any incident or condition that may affect the safety and security of employees, visitors, or Intrado property. Minimum requirements include a High school diploma or GED and 2 years of experience in a public safety or private security environment preferred. Must also have general skills including a working comprehension of standard business software (Microsoft Outlook, Excel, and Word), strong interpersonal and team building skills, maintains a high level of confidentiality, has ability to multi-task and anticipate duties with limited guidance and supervision, has ability to effectively operate specialized office equipment, and demonstrates a willingness to be a “team player”. (Posted 7/16/08)

Senior NOC Operator (08-126)
Responsible for providing a variety of Tier I technical customer support duties related to Company products and services in accordance to departmental guidelines and in a timely and accurate manner; monitor and correct network connectivity to PSAPs (Public Safety Answering Points) providing proper operation of the data processing and database retrieval environment; support basic network and system issues ensuring critical process monitoring procedures are followed; provide assistance to NOC Operators and co-workers, providing support and answering questions as necessary, ensuring functions are efficiently performed and paperwork is processed in a quality-oriented manner; participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks: Education: High school diploma required. Associate's degree in Computer Science preferred. Equivalent work experience in a similar position may be substituted for educational requirements. Experience: Minimum three years experience with mainframe computer operations, technical support or similar work environment required. Technical Knowledge Windows 9x/NT required. Advanced knowledge of Windows based platforms required. Working knowledge of at least one command line operating system required. Basic understanding of data communications and networking in a WAN environment required. 911-telecom experience and completion of Senior Operator training required. Unix, HP OpenView, OpenView Operations and Network Node Manager, Tandem and Prognosis preferred. Other: Intermediate knowledge of MS Word, Excel and Access required. May be required to work varying shifts (6/27/08)

Senior PC Technician (08-072)
Provision, control, and maintain all networked client computers within a multi-server WAN environment in accordance to departmental and company polices and procedures. Minimum qualifications include High school diploma or GED required; Associate’s degree in computer science, management information systems, or a related field is preferred; minimum of three years experience in a technical support services or customer service environment required; minimum of one year of lead experience preferred; knowledge of ticketing systems e.g., (Magic Helpdesk, PeopleSoft, etc.) required; advanced knowledge of Microsoft Office products including Outlook, Word, PowerPoint, Excel, Vision, and Project within a networked environment required; knowledge of Windows XP/Vista, Linux, and Mac OS platforms required; knowledge as well as competency with Microsoft Windows back office products, e.g., (Windows server, Exchange, Active Directory, SMS, Group Policy, network printer configuration and troubleshooting, Remote Desktop Protocol, TCP/IT, and DNS configuration and support) required; a comprehensive understanding of network equipment. e.g., (cabling, switches/routers, NICs, WIFI access points and routers, etc.) required; basic scripting knowledge e.g., (VBS, Batch, SQL, etc.) preferred; experience with Citrix and/or Sunray preferred; experience with networking Linux client systems and Citrix Thin client technologies preferred; working knowledge on Linux, Solaris, HPUX, and MAC OS platforms preferred; a working knowledge with configuration and management of WiFi network environments, and VPN client connectivity (Nortel and Cisco) preferred; A+, N+, MSP or comparable certifications are preferred. (Posted 6/17/08)

Software Engineer (08-146)
Develops, tests, and modifies applications, operating systems, database related, or other business software. Performs modifications, testing, and debugging tasks on vendor-supplied utilities and packages to best suit operating environment. Maintains necessary design and testing documentation. Minimum qualifications include Bachelor’s Degree in Computer Science, Computer Engineering or related field and 3 years experience in software development and methodology, or equivalent combination of education and experience. Computer skills for a software developer position depending on the projects and environment but may include or require knowledge of one or more of the following: Programming languages: C, C++, Java, Javascript, Cobol85, Microsoft Visual Basic, SAS; Databases: Microsoft SQL Server, Oracle, Informix, Non-stop SQL; Environments: Unix, Linux, Microsoft Windows, HP NonStop, HP-UX, J2EE; Misc. Languages: ASP, HTML; Methodologies: UML, Structured, Object Oriented, Agile, Extreme, Scrum; Java Web Development, J2EE, ESRI – Desktop Tools, and ESRI ArcGIS preferred (Posted 6/17/08)

Sr. Director, Accounting (08-148)
Responsible for leading and directing assigned accounting functions ensuring these functions meet the individual, unique needs of the business unit while remaining consistent with West’s corporate policies, procedures, and philosophies; recommend organization structure and resources necessary to meet accounting and financial goals and objectives; direct the development and implementation of policies and procedures for area of responsibility ensuring adherence by subordinates; respond to business unit and client issues with sense of urgency ensuring they are brought to resolution; develop partnership with Executive management, internal departments, Business Unit Leaders and external contacts in order to provide quality service. Minimum qualifications include: Bachelor's degree from an accredited college or university with major course work in business, accounting, finance, or a related field required, minimum seven years of increasingly responsible accounting management experience required to include three years public accounting, experience in a multi-company/location environment preferred, minimum two years supervisory experience required, CPA required, advanced Excel knowledge required, and intermediate Word knowledge required. (Posted 7.23.08)

Sr. Network Engineer (08-133)
Responsible for installation, documentation, day-to-day operations and troubleshooting of multi-state wide area TCP/IP, Frame Relay, and X.25 networks and computer systems. Works on problems of broad scope where in-depth analysis of situations or data is required. Evaluates new technology and hardware for possible inclusion in Intrado's networks and systems. Minimum qualifications include Bachelor’s degree in Computer Science, Computer Engineering or related field and 7 years network experience; or equivalent combination of education and experience; experience in design, implementation, and operations of wide-area routed, bridged, and switched IP and X.25 networks; incorporating modems; CSUs; DSUs; DS-1 termination equipment including mutiplexors and channel banks; Ethernet concentrators; terminal servers; and associated equipment; experience with implementation, operations, maintenance, and expansion of HP Open View system running on a UNIX platform; experience working at the bit/byte level with industry standard protocols used by Tandem, IBM, and DEC; experience with all types of data communications test equipment, including analog and digital transmission test equipment, protocol analyzers, telecommunications analog, WAN, and LAN; experience with Visio for producing design, sales, and documentation drawings; experience with Windows NT and UNIX; extensive experience with the installation and support of Cisco and 3Com routers and Ethernet switches. Cisco Certified Internetworking Engineer (CCIE) desired. (Posted 6/1708)

Sr. Technical Project Manager (08-132)
Responsible for managing multiple projects, including complex and outsourced projects; provide project leadership to assigned team members; coordinate with management and project stakeholders to ensure projects are appropriately staffed; establish and maintain a positive and effective working relationship with senior management, internal departments, and external contacts in order to facilitate agreement on, and meet, project goals and objectives; create and maintain project plans and other associated project artifacts; monitor and report project status; manage risk by performing risk analysis and communicating project issues to the project team and escalate to stakeholders and management for resolution as necessary; proactively oversee project activities and work with management and project stakeholders to troubleshoot and insure quality resolution of project related problems; continuously review the effectiveness of current processes and procedures to identify and lead process improvement initiatives. MINIMUM QUALIFICATIONS: Applicants for this job will be expected to meet the following minimum qualifications. Education: Bachelor's degree in business administration, computer science, management information systems, or a related field is required.Equivalent work experience in a similar position may be substituted for educational requirements. Experience: Minimum of five years increasingly responsible project management experience required with an emphasis on technical capabilities preferred. Other: Intermediate knowledge of MS Office including Word, Excel, and PowerPoint required. Advanced knowledge of project tracking software required. Project Management Professional (PMP) certification preferred (posted 7/7/08)

System Administrator II (08-137)
Responsible for the proper sizing, installation and day-to-day operations of multiple hardware and software platforms in addition to ensuring the proper functioning of the hardware and software. Maintains the highest level of systems integrity by monitoring application software and resolving application failures. Education & Experience: Bachelor’s degree in Computer Science or a related field and 5 years experience in specialization on managed systems in telecommunication or other high-technology industries; or equivalent combination of education and experience. Previous 24x7 on call experience. Experience administering applications on TANDEM and/or UNIX systems in a telecommunications industry preferred. Telephony experience including VOIP SIP applications, softswitch technologies, PSTN switching/call routing preferred. Interfacing with Relational databases preferred. In depth knowledge of most basic system administration tools and processes; for example: ability to boot and shutdown a machine, troubleshoot and resolve boot issues, add and remove user accounts and groups and use backup programs and other system utilities. In depth understanding of networked or distributed computing environment concepts; for example: ability to use the route command, add a workstation to a network and mount remote file systems. Fundamental understanding of assigned operating system; for example, understands job control, soft and hard links as well as distinctions between the kernel and the shell. Proficient with most OS commands and utilities. Proven Telephony skills that include alarming and system escalation procedures. Ability to write scripts in some administrative language (Tk, Perl, vi, a shell). (Posted 6/25/08)

System Administrator II (08-125)
Responsible for the proper sizing, installation and day-to-day operations of multiple hardware and software platforms in addition to ensuring the proper functioning of the hardware and software. Maintains the highest level of systems integrity by monitoring application software and resolving application failures. Education & Experience: Bachelor’s degree in Computer Science or a related field and 5 years experience in specialization on managed systems in telecommunication or other high-technology industries; or equivalent combination of education and experience. Previous 24x7 on call experience. In depth knowledge of most basic system administration tools and processes; for example: ability to boot and shutdown a machine, troubleshoot and resolve boot issues, add and remove user accounts and groups and use backup programs and other system utilities. In depth understanding of networked or distributed computing environment concepts; for example: ability to use the route command, add a workstation to a network and mount remote file systems. Fundamental understanding of assigned operating system; for example, understands job control, soft and hard links as well as distinctions between the kernel and the shell. Proficient with most OS commands and utilities. Proven Telephony skills that include alarming and system escalation procedures. Ability to write scripts in some administrative language (Tk, Perl, vi, a shell). (Posted 6/10/08)

Telecommunicator (08-123)
Responsible for receiving calls in the 24-hour/7-day-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues in adherence to departmental policies and procedures; obtain information from callers and determine type of action to achieve successful problem resolution; record citizen information into the computer database ensuring 100% accuracy; employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction; establish a good
working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided; assist with performing quality review of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures. Minimum qualifications include a High school diploma or GED. Associate's degree in communications, business, or similar field preferred. Minimum one year of experience in emergency services dispatching in a 9-1-1 center or similar environment required. 24/7 on call experience preferred. Basic knowledge of MS Outlook, Excel, Word, and PowerPoint required. Must be able to work varying shifts including nights, weekends, and holidays. Bi-lingual (Spanish) preferred. (Posted 6/17/08)

Please Note: Intrado requires background check, drug screen and motor vehicle record check as a condition of employment. Intrado is an Equal Opportunity Employer.