Intrado is ISO 9001:2000 Certified

ISO 9001:2000 General Information

ISO 9001:2000 is a standard for good business practices. The standard requires certain elements to be in place within a company with a focus on customer satisfaction, processes, and continuous improvement. The ISO 9001:2000 certification is widely accepted in the European marketplace and is becoming a standard in the United States.

The processes required by ISO 9000 are often referred to as a “Quality System”. Intrado’s Quality System was certified November of 2001 and is audited every 6 months by an independent registrar company called Platinum Registration. The scope of Intrado’s certification is Data management, network transaction and notification services.

Platinum Inc.

Platinum Registration, Inc. (Platinum) is a privately funded organization that was incorporated in the State of Colorado in 2001. Platinum’s auditors are International Register of Certificated Auditors (IRCA) or Registrar Accreditation Board (RAB) certified, and they undergo constant review and training by Platinum management.

Platinum complies with the accreditation requirements of the IAF, which influences accreditation agencies all over the world and is the foremost authority of accreditation. Platinum Registration is accredited by the United States accreditation agency ANSI RAB National Accreditation Program. 

To find out more about Platinum, visit http://www.platinumregistration.com.

Quality Policy

Intrado’s employees are dedicated to providing quality products and services to customers. We emphasize integrity, pursue innovation, and continuously improve processes.

Quality Processes

Intrado follows specific processes that comprise our quality system. Many of the processes are detailed below.

Management Review – Intrado’s top executive management reviews metrics and corrective actions related to the entire quality system. This review is a springboard for strategic planning and quality control.

Document Control – Intrado manages all process documents electronically. The documents are available through the company’s intranet site. Documents can only be accessed with a valid logon and password combination. Current process documents are available for the employees to access and follow. Process owners review documents regularly to keep them up to date.

Product Development – The Product Development Process (PDP) is a comprehensive cycle that involves the majority of the groups at Intrado. The process is broken into phases such as Product Opportunity, Concept, Definition, Development, Acceptance, Launch, and Maintenance. New products that meet a set of criteria go through the PDP process and are evaluated by the Product Review Board that is composed of senior and executive level management. The PRB meets at each phase of the new product’s development to review progress.

Software Development Lifecycle – The Software Development Lifecycle (SDLC) process details the stages of software development from design and coding, to testing, and finally to production. The SDLC produces many deliverables for the PDP process such as detailed design documents and test plans as well as the product itself.

Software Quality Assurance – The Software Quality Assurance (SQA) process is performed in parallel to development activity and in conjunction with Product Development Process (PDP) phases. SQA develops test cases based on product requirements and executes those tests as development activity progresses.

Purchasing and Vendor Evaluation – Intrado’s Finance department follows specific purchasing and vendor evaluation processes. The Finance department also trains employees with purchasing authority how to efficiently purchase needed items using qualified vendors.

Record Retention – Records are a key component to perform accurate audits. The record retention policy defines what a record is and what our mechanisms are to keep records. Each group produces a record retention list that is controlled in accordance with the document control procedure.

Corrective and Preventative Action – Intrado has systems in place to monitor and track problems relating to operations, software, hardware, and any issue an employee may encounter while at work. Corrective actions and trouble tickets are issued where appropriate and resolved by authorized personal. Corrective and preventative actions are reviewed at the management review meetings.

Internal Audits – Intrado has a team of internal auditors that complete audits on all areas of the company to identify improvement opportunities as well as point out process efficiencies that could benefit other groups. Results of internal audits are shared with management and corrective actions are issued as necessary. The audit findings are reviewed during the Management Review meeting.

Quality Plan – Intrado’s Quality Plan takes a holistic view of activity within the company, from technical development and testing through support business processes. All departments are included in an annual internal audit schedule, and process improvement activities are constantly underway. The Quality team performs lessons learned studies, facilitates process action teams, and shares best practice information with departments throughout the company. The Quality effort, which includes all employees, is a journey–not a one-time activity, so the Quality team continuously communicates ideas about how to do the best job possible. The goal of the Quality Plan is to ensure that Intrado employees live the Quality Policy and practice it in their daily work without having to think about it.