In the News 2014

New Consensus Plan on Location Accuracy: A Big Step in the Right Direction
12.08.2014 - 9-1-1 is on track for better location accuracy. Read “New Consensus Plan on Location Accuracy: A Big Step in the Right Direction” by John Snapp of Intrado.
NENA officials explain key details of wireless 911 location accord with carriers
12.02.2014 - Public-safety answering points (PSAPs) should be able to get much more accurate location data from 911 callers using wireless devices indoors by leveraging information provided by commercial infrastructure such as small cells, Wi-Fi systems and Bluetooth beacons, officials for the National Emergency Number Association (NENA) said in describing the details of the recent agreement struck with the four nationwide U.S. wireless carriers. 
Lackawanna County 911 center can now respond to texts
11.04.2014 - Lackawanna County’s new call-handling system allows people within its borders to contact dispatchers with text messages during emergencies. A five-year, $1.14 million contract with Intrado Systems Corp. upgrades the aging system and allows people with speech and hearing disabilities to easily contact authorities, said David Hahn, director of the Department of Emergency Services. People can contact a dispatcher by sending a text message to 911.
Orange County approves new 911 plan
10.08.2014 - The Orange County Board of Commissioners unanimously agreed Tuesday night to use a new 911 program that will make cell phones more useful in emergency situations. The Next Generation 9-1-1 Solution will make an improvement to 911 capabilities in Orange County by enabling technology to provide 911 centers with latitude and longitude coordinates for landline and wireless callers. It will also allow callers to utilize texting and video.
Denver-area public safety realizes benefits of Adams County Band 14 LTE during local concert
09.26.2014 - Denver-area public-safety agencies utilized Adams County’s leased Band 14 spectrum from FirstNet and deployable LTE communications to gain unprecedented access to network databases during a recent concert by the band Phish, even when commercial-carrier systems in the area were saturated by social-media traffic from attendees.  
Text 911 Services Coming To Hancock County
09.23.2014 - Findlay and Hancock County residents will soon be able to text 911 for help in an emergency. The Hancock County Commissioners signed off on a deal to upgrade dispatch technology today… County telecommunications and 911 coordinator Dale Shaheen says the system can be upgraded in the future to allow people to send video and text to dispatchers.
Intrado hopes to use 911 Enable acquisition to enter enterprise PBX space
09.16.2014 - Intrado has positioned itself to compete in the emergency-communications space for enterprise customers that utilize IP-based private branch exchange (PBX) systems with the recent purchase of Montreal-based 911 Enable, according to an Intrado official. A business of Connexon Group, 911 Enable was acquired by Intrado parent company West Corporation in a deal that closed on Sept. 2, according to John Kearney, Intrado vice president and general manager of the mobility business division.
West Acquires 911 Enable
09.02.2014 - OMAHA, NE, September 2, 2014 - West Corporation (Nasdaq:WSTC), a leading provider of technology-enabled communication services, today announced it has acquired the 911 Enable business of Connexon Group, Inc. 911 Enable provides emergency communications solutions for IP-based enterprise customers across the United States and Canada. 911 Enable is now part of West's Intrado operations. Together, Intrado and 911 Enable plan to build on their respective expertise in...
Does GIS have a future in monitoring?
08.07.2014 - LONGMONT, Colo.—A main effect of the digital transformation sweeping the industry has been to make companies think differently about how to use and organize information. On the central station side, effective and timely use of information can make the difference between a better or worse outcome. It’s within this discussion that a tool like Geographic Information Systems, or GIS, can look like a difference maker, both for central stations and subscribers, Tim Auen, director of...
Intrado TXT29-1-1 Allows Hamilton County, Ohio, to Serve Citizens Better
07.30.2014 - Hamilton County 9-1-1 Communications Center has been using the Intrado call handling equipment since 2011. In 2012, the center deployed Intrado’s Advanced 9-1-1® network in preparation for the eventual transition to next-generation functionality. When the center recognized the need for text capabilities, Intrado was able to easily leverage the existing infrastructure to deliver the TXT29-1-1 solution with Verizon as the initial text carrier.
New World Systems Announces Alliance with Intrado
07.28.2014 - New World Systems®, a premiere provider of public safety software, announced a new partnership with Intrado®, a leading provider of 9-1-1 technology solutions and a subsidiary of West Corporation, to equip Public Safety Answering Points (PSAPs) across the country with Next Generation 9-1-1 (NG9-1-1)-ready solutions. The goal of this formal partnership is to help public safety agencies keep up with changing technology requirements, and improve emergency response for their citizens....
Text to 911 future possibility in Ashe County
07.01.2014 - Right now, Ashe County is in the process of transitioning its 911 center to Motorola Intrado, a company that allows for 911 call centers to receive text messaging. Ashe County is presently using copper wire lines, which have been in place since 1962, which they transform to IP based information through CenturyLink. “The Intrado network will be entirely IP based from the moment it leaves someone’s house or office on its route to us, it will be done over internet IP protocol,...
Mary Boyd recognized by National Emergency Number Association for 30 years of distinguished service
07.01.2014 - In its NENA2014 Conference & Expo on June 14-19 in Nashville, TN, the National Emergency Number Association (NENA) presented its most prestigious award, the William E. Stanton Award, to Mary Boyd, a former president of NENA and current vice president for external affairs at Intrado, for her 30-plus years of service to NENA. Boyd was among the earliest leaders of NENA in the 1980s and has served in many key roles since then.
County To Upgrade 911 Equipment
06.30.2014 - The 911 upgrade prepares the county’s current hardware, firm­ware and software and provides for “our best option for text as well as other next- generation technology enhancements as they become available,” said Al Frank, director of Central Dis­patch. #The current system is from a private firm called Intrado, which is marketed through AT& T. It is the same manufac­turer and supplier for the new system, Mr. Bosanac said.
9-1-1 Leaders Tackle Pressing Public Safety Issues in Annual Conference and Expo
06.25.2014 - NASHVILLE, Tenn., June 25, 2014 /PRNewswire/ -- Federal policy pronouncements, awards for heroic and dedicated emergency service, renewed and expanded corporate leadership, and hundreds of hours of meaningful dialogue and training were among the highlights of the National Emergency Number Association's (NENA's) Annual Conference & Expo, held June 14-19 in Nashville.  Nearly 2,000 people who lead and staff America's 9-1-1 systems came...