Intrado Call Handling Suite
Intrado offers a fully integrated suite of Call Handling equipment and services that span the entire workflow of public safety - from E9-1-1 emergency response and command and control to digital justice and corrections.

VIPER®
Intrado VIPER provides public safety answering points (PSAP)s with enhanced call-taking efficiencies, high availability, automatic call distribution and remote deployment capabilities.

By utilizing Voice-over-IP (VoIP) technology to deliver next-generation emergency call-handling services, VIPER is easier to install, configure and maintain than traditional 9-1-1 call-handling systems. PSAPs that use Positron VIPER experience greater cost savings and operational flexibility.

Power 911®
You gain full control with Intrado Power 911. This intelligent workstation provides on-screen command of both landline and wireless 9-1-1 calls in a variety of telephony environments. Scalable to meet the operational needs of any PSAP, Power 911 offers a self-healing, fully integrated, end-to-end solution.

Power MAP®
Improve response times by accurately locating callers and effectively allocating the right resources with Intrado Power MAP. Power MAP automatically displays 9-1-1 caller locations via a map-based, graphical-user interface. Emergency operators quickly pinpoint callers and direct the right responders to an incident with Power MAP.

Power MIS®
You can drive PSAP performance with manageable and actionable incident information for operational training and auditing with Power MIS. Power MIS provides PSAP managers with the detailed incident information needed to support the decision-making process from 9-1-1 call intake to the second an incident is resolved within CAD.

Power LVR
Confidently capture, correlate and store all 9-1-1 trunk, administrative, workstation and radio audio transmissions associated with a specific incident with Power LVR. Scalable to meet the needs of any public safety agency, Power LVR interfaces with the radio network infrastructure and telephone systems to accurately record voice communications for immediate replay, evidentiary purposes and training.