In the face of end-of-life calling technology, EnSafe had a decision to make. Since 1980, the company has been providing superior quality consulting services. A global provider of environmental, health and safety, engineering, and technology solutions, Ensafe was founded and continues to be headquartered in Memphis, Tennessee, with offices in cities across the U.S. Their specialties include environmental, engineering, health and safety, EHS and GIS technology.

Challenge

EnSafe, a global remediation and environmental consulting firm was facing many issues with their old phone system. Their Cisco hardware was outdated and approaching end of life. They were also experiencing call quality issues, including jitter and call drops. Something had to be done to address the mounting issues.

“Our hand was essentially being forced,” said Lee Moseley, IT Manager at EnSafe. “The hardware was going end of life and end of service. We were going to have to do something.”

The company began to investigate on-premises versus off-premises options.

“Who would provide it? Would it be somebody in town, out of town? Do we go straight to the cloud?” Moseley asked. “With the help of my Cisco representative, [Intrado] was brought to the table as a provider that could leverage Cisco technology, and me being familiar with Cisco—that sat well with me.”

Solution

Since EnSafe already had an investment in Cisco equipment, it made sense to go with VoiceMaxx CE, Intrado’s hosted voice platform that includes Cisco’s Hosted Collaboration Solution (HCS).

“It’s backed by Cisco. We already had end points. We already had phones and switches and routers that were all Cisco-branded, so I wanted to keep everything in the same family. Everything that [Intrado] was able to give us just folded right into our current infrastructure,” Moseley said.

The EnSafe team appreciated that they would save money by not having to repurchase phones or any additional infrastructure. And the move from on-premises to the cloud was extremely smooth.

“We almost literally plugged in a [Intrado] circuit and started migrating sites,” Moseley said.

Results

“Today VoiceMaxx CE covers all of our office locations. We’re also using [Intrado]to take over and manage our entire network,” Moseley said.

"We have a 24/7/365 support team that proactively monitors our system. From an IT perspective, that’s invaluable," Moseley continued. "From an end-user perspective, you take for granted being able to pick up a phone and getting a dial tone and dialing out. We used to have problems with something as simple as that. Those problems are a thing of the past.”

The Intrado solution has provided EnSafe one heterogeneous environment that allows them to leverage all the technology they need while allowing their IT department to almost forget about what’s going on.

“It’s a set it, forget it type of mentality," Moseley said, "so we can focus more so on our internal employees and how we can help them better do their job.”