NEW!  Mosaic is now Mosaicx.
Mosaicx Cloud Marketplace

Now on Google Cloud Marketplace

Intrado Offers Mosaicx Conversational Artificial Intelligence on Google Cloud Marketplace

  • Increase loyalty through customer experience
  • Reduce costs
  • Generate revenue
Learn More

Get a Copy of the Mosaicx Playbook

Download this free, comprehensive guide on the Mosaicx customer service AI solution and what you should be thinking through as you analyze your digital conversation strategies.

Download the Playbook
Mosaicx Playbook Thumb

 

 

How Does Mosaicx AI Work?

 

Mosaicx uses conversational AI to support defined customer service modules, like taking payments or checking account information. We identify customer needs and look for services to automate. Corresponding service modules are added to a virtual assistant and tweaked to create an experience that’s exclusively yours. Mosaicx virtual assistants use three elements:

 

 

 

Gateway

Voice data is converted and carried to the application

 

 

 

Speech Engine

Renowned Google Dialogflow models interpret speech

 

 

 

App Framework

Corresponding service modules complete the request

 

 

Experience Mosaicx in Action

 

 

 

Easy Configuration by Industry


Our customer service modules make it easy to choose cost-effective options to configure Mosaicx AI to meet your industry’s specific needs.

 

Financial Services

Personalize, secure and automate client needs for retention and loyalty.

Financial Services

Personalize, secure and automate client needs for retention and loyalty.

Account Information

Provide balance, credit, transaction history, etc. Authenticate with info like account and card number.

Book a Demo

Branch Locator

Find the nearest branch location or answer other frequently asked questions.

Book a Demo

Compliant Greeting

Alert clients to recording. Personalize greetings with language, location, promos and more.

Book a Demo

One-Time PINs

Enable two-factor authentication and create PINs for use in digital transactions.

Book a Demo

Seamless Payments

Accept or schedule PCI-compliant payments. Give confirmation and info like past and future payments.

Book a Demo

Secure Transactions

Automate common transactions like card activation, fund transfer, fund verification, etc.

Book a Demo

Healthcare

Proactively reach out to patients so they adhere to check ups and medications.

Healthcare

Proactively reach out to patients so they adhere to check ups and medications.

Appointment Reminders

Send appointment reminders and allow patients to reschedule or cancel via SMS.

Book a Demo

Clinic/Pharmacy Finder

Provide the nearest clinic or pharmacy location based on the caller's ZIP code.

Book a Demo

Compliant Care

Identify callers by patient ID or personal data then verify to further protect health information.

Book a Demo

FAQ

Answer common questions like pharmacy hours, vaccine availability and public health concerns.

Book a Demo

Medication Adherence

Remind patients to refill prescriptions before they’re scheduled to run out.

Book a Demo

Order Management

Notify patients when a refill is ready for pickup or delivery. Automate order and claim status updates.

Book a Demo

Retail

Enhance the retail experience with 24/7 assistance and personalized interactions.

Retail

Enhance the retail experience with 24/7 assistance and personalized interactions.

Branded Greeting

Set personalized greetings, language, alerts and promos to foster brand loyalty.

Book a Demo

FAQ

Answer commonly asked questions about store hours, return policies and more.

Book a Demo

Order Tracking

Collect or locate order numbers for status and tracking.

Book a Demo

Promo Alerts

Proactively provide personalized, timely messages about sales, new products, closures, etc.

Book a Demo

Seamless Payments

Accept or schedule PCI-compliant payments and provide verification.

Book a Demo

Store Locator

Provide the nearest retail location based on the caller's ZIP code.

Book a Demo

Ready to See Mosaicx for Yourself?

Call (800) 841.9000 or submit the form below to demo service modules relevant for your business.

Experience Mosaicx and see how customer service AI can be surprisingly simple.

 

 

Request a Live Demo