Now on Google Cloud Marketplace
Intrado Offers Mosaicx Conversational Artificial Intelligence on Google Cloud Marketplace
- Increase loyalty through customer experience
- Reduce costs
- Generate revenue
Get a Copy of the Mosaicx Playbook
Download this free, comprehensive guide on the Mosaicx customer service AI solution and what you should be thinking through as you analyze your digital conversation strategies.
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How Does Mosaicx AI Work?
Mosaicx uses conversational AI to support defined customer service modules, like taking payments or checking account information. We identify customer needs and look for services to automate. Corresponding service modules are added to a virtual assistant and tweaked to create an experience that’s exclusively yours. Mosaicx virtual assistants use three elements:
Gateway
Voice data is converted and carried to the application
Speech Engine
Renowned Google Dialogflow models interpret speech
App Framework
Corresponding service modules complete the request
Experience Mosaicx in Action
Easy Configuration by Industry
Our customer service modules make it easy to choose cost-effective options to configure Mosaicx AI to meet your industry’s specific needs.
Financial Services
Personalize, secure and automate client needs for retention and loyalty.
Financial Services
Personalize, secure and automate client needs for retention and loyalty.
Account Information
Provide balance, credit, transaction history, etc. Authenticate with info like account and card number.
Book a DemoBranch Locator
Find the nearest branch location or answer other frequently asked questions.
Book a DemoCompliant Greeting
Alert clients to recording. Personalize greetings with language, location, promos and more.
Book a DemoOne-Time PINs
Enable two-factor authentication and create PINs for use in digital transactions.
Book a DemoSeamless Payments
Accept or schedule PCI-compliant payments. Give confirmation and info like past and future payments.
Book a DemoSecure Transactions
Automate common transactions like card activation, fund transfer, fund verification, etc.
Book a Demo
Healthcare
Proactively reach out to patients so they adhere to check ups and medications.
Healthcare
Proactively reach out to patients so they adhere to check ups and medications.
Appointment Reminders
Send appointment reminders and allow patients to reschedule or cancel via SMS.
Book a DemoClinic/Pharmacy Finder
Provide the nearest clinic or pharmacy location based on the caller's ZIP code.
Book a DemoCompliant Care
Identify callers by patient ID or personal data then verify to further protect health information.
Book a DemoFAQ
Answer common questions like pharmacy hours, vaccine availability and public health concerns.
Book a DemoMedication Adherence
Remind patients to refill prescriptions before they’re scheduled to run out.
Book a DemoOrder Management
Notify patients when a refill is ready for pickup or delivery. Automate order and claim status updates.
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Retail
Enhance the retail experience with 24/7 assistance and personalized interactions.
Retail
Enhance the retail experience with 24/7 assistance and personalized interactions.
Branded Greeting
Set personalized greetings, language, alerts and promos to foster brand loyalty.
Book a DemoPromo Alerts
Proactively provide personalized, timely messages about sales, new products, closures, etc.
Book a Demo
Ready to See Mosaicx for Yourself?
Demo service modules relevant for your business. Experience Mosaicx and see how customer service AI can be surprisingly simple.