Mosaicx Intelligent Virtual Assistant (IVA)

While IVRs rely on menus and preprogrammed responses, Mosaicx IVAs understand natural language (NLU) used by customers. That lets them do more and provide a more enjoyable experience.

 

 

 

 
Answer Questions

Manage an Account

Make Payments

Check Order or Claim Status

Resolve Common Requests

 

 

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Why Choose Mosaicx?

Intrado has been an innovator in customer experience technology for decades. Our team listens to our clients and constantly improves Mosaicx to meet their needs. It's conversational AI personalized for both your customers and you.

Voice and Text Compatible

Analytics and Insights Portal

Ongoing Updates

Transactional Pricing

Design and Implementation Support

Enhanced with Google NLU Models

Get a Copy of the Mosaicx Playbook

Download this free, comprehensive guide on the Mosaicx customer service AI solution and what you should be thinking through as you analyze your digital conversation strategies.

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Ready to See Mosaicx for Yourself?

Demo service modules relevant for your business. Experience Mosaicx and see how customer service AI can be surprisingly simple.