CX Admin, Analytics & Insight

How many messages actually got delivered? How many times did a customer call your contact center? How long do customers use self-service before asking for an agent? You need a lot of information to know whether your automation tools are working. Mosaicx provides customer experience analytics in the same console you use to manage the application.

 

Performance Insights

Billing Dashboard

Conversation History

Operations Data

Application Manager

Campaign Builder

 

 

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Download this free, comprehensive guide on the Mosaicx customer service AI solution and what you should be thinking through as you analyze your digital conversation strategies.

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Demo service modules relevant for your business. Experience Mosaicx and see how customer service AI can be surprisingly simple.