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Create Customer Experiences Worth Sharing

Omnichannel, cloud-based customer experience solutions designed to bring consumers and businesses closer together.

Engage with people in their channel of choice, deliver personalized self-service and strengthen relationships throughout the customer journey. Intrado's customer experience solutions are proven to help reduce costs, attract new customers and keep your current customers loyal for life.

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The Right Delivery Model and Level of Service for Your Business

Every business is different, and every customer base has its own expectations for service. Intrado offers both managed and API-driven self-supported service levels to let you choose not only the right technology solution but also how you want to manage and continually advance your solutions. With our bespoke capabilities, you’ll see why Intrado is more than a software provider. We pair industry-best technology with ongoing consultation, business intelligence and CX strategies to create a truly unique customer experience for your brand.

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"We chose (Intrado) because they are a partner who cares about us, as much as we care about our customers."

Vice President of Customer Care

"Our customer service is seeing great improvement with the self-service features. The enhanced IVR applications are allowing customers more options and increased speed of receiving the information they need to place orders."

Business Executive, Global Provider of Office Products and Services

"We chose (Intrado) for their ability to offer a unified package of technology solutions to deliver on our consistent and customized customer care objectives."

Senior Director of Customer Operations

"(Intrado's self-service solution) also benefits our agents, allowing them to focus on more complex and higher revenue-generating orders."

Business Executive, Global Provider of Office Products and Services

Intrado Customer Experience at a glance

2+ BILLION

  • unique CX interactions with patients, members and customers across Intrado applications

1 in 3

  • consumers in North America interact with Intrado’s CX platform every year

 

250+ MILLION

  • financial transactions facilitated and processed each year with Intrado Intelligent Virtual Assistants

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