In a recent No Jitter article, Marcus Schmidt, vice president of product management, clears up confusion about Operator Connect. This is a condensed version of the article:
Microsoft Teams is at the forefront of the transition to hybrid work. The platform continues to roll out new features that enhance productivity and communication capabilities. As a result, IT decision-makers can optimize their technology stacks to better support distributed employees.
Earlier this year, Microsoft announced advancements to its Teams calling options. Before this change, Teams users needed to use Direct Routing or a Microsoft Calling Plan to access PSTN calling. Now there’s a third option: Operator Connect.