A Peek Behind the Curtain: What to Make of Microsoft’s Operator Connect

According to Marcus Schmidt, Microsoft Operator Connect is less a new solution and more an evolution of an existing calling solution. Learn more about the new feature in Marcus’ article for CIOReview.

September 28, 2021

In a recent CIOReview article, Marcus Schmidt, vice president of product management, discusses Microsoft's Operator Connect. This is a condensed version of the article:

Only a few months ago, Microsoft announced changes to its calling options for Microsoft Teams (Teams.) Prior to the change, Teams users could only utilize Direct Routing or a Microsoft Calling Plan to enable PSTN calling. Now there’s a third option: Operator Connect. But what is the feature, how is it unique, and how can businesses use it? 

IT leaders and content creators are scrambling to answer these questions and understand how Operator Connect might affect Teams’ 250 million active users.

What Is Operator Connect?

To start, Operator Connect is less a new solution and more an evolution of an existing calling solution. It is the next iteration of Direct Routing, providing all the same capabilities but making it easier for customers to get their calling up and running.

Click here to read the full article, A Peek Behind the Curtain: What to Make of Microsoft’s Operator Connect.

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