Meet Mosaic

Digital Conversations powered by AI

Mosaic allows for your consumers to dynamically automate conversations with your brand leveraging intelligent virtual assistants.

Any Size, Any Market

Enterprise-grade performance backed by industry expertise, regardless of industry or company size.

All Channels

Inbound and outbound across voice, text, social, and email.

Fast and Easy

Cloud technology provides fast and easy solution activation, so you're up and running quickly.



Helping You Execute the Design

Lifecycle managed services is a hands-on and consultative approach to delivering Mosaic. Intrado Success Coaches ensure that the software is maintained and updated with current controls and functionality, along with market best practices. With Intrado’s experts managing the IVA, our customers’ business can focus on its core competencies, while Intrado manages and continually improves the virtual assistant capabilities.




Get a Copy of the Mosaic Playbook

The 2021 Mosaic Playbook is here! Download this free, comprehensive guide on the Mosaic solution and what you should be thinking through as you analyze your digital conversation strategies.

Download the Playbook
Animated preview of the Intrado CX Mosaic Playbook

30 years' experience delivering CX business outcomes to the Fortune 1000

Mosaic delivers orchestration with our experts or on your own



Intrado Information to Insight

Market Leading Customer Experiences

  • Strong vertical expertise in finance, insurance, healthcare, pharmacy, travel & hospitality, retail, communications & entertainment, utilities, and telecommunications
  • CX virtual assistant evaluation & consulting, application development, and ongoing lifecycle management services



Meet Our Partners

Eckoh logo

Eckoh provides a suite of secure payment solutions — without compromising customer service or the agent experience.

Datanautix logo

Datanautix makes it simple to find patterns in open-ended customer feedback. Our AI-based analyst, Ana, mines actionable insights from our clients‘ qualitative data to drive customer loyalty and improve operational excellence.

Neustar logo

Neustar, a leader in consumer identity and authentication solutions, enables trusted connections between companies and people when it matters most.

By the Numbers:

2+ Billion

interactions with customers across Intrado applications

250+ Million

payments processed yearly with Intrado Intelligent Virtual Assistants

1 in 5

consumers in North America interact with our platform every year

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