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Exceptional Customer Experiences that Scale with Your Business

Mosaic Conversational AI uses intelligent voice technology and digital messaging to improve customer support, accelerate revenue growth and elevate your brand. It makes it easy for customers to find information and engage with your company, while providing personalized recommendations and responses more likely to meet their needs. It enhances agent decision-support with next-best action suggestions, and it can scale up and down to serve business demands in a cost-efficient way.

Mosaic in Action

Experience Mosaic in action, resolving a payment inquiry over the phone without the need for an agent. Conversational AI delights your customers and ensures agent productivity.

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How Does Your Business Benefit?

 

Automating Common Inquiries

Keep your agents productive by letting Mosaic automate common consumer transactions and inquiries like bill payment and location information. 

 

Customer Retention

Personalize interactions for each consumer, improve your customer satisfaction score and foster loyalty.

 

Lower Average Call Cost

Enable inquiry resolution without the use of a human agent, decreasing contact center overhead.

 

Easy AI-to-Agent Handoff

Achieve high Net Promotor Scores with seamless hand over from AI to an agent when a customer requires human assistance. 
 

 

 

 

 

 

 

How Do Your Customers Benefit?

 

Minimal Wait Time

Answer all inquiries quickly, no matter the volume, and leave complex phone trees in the past.

 

First-Touch Resolution

Get your inquiry resolved on the first interaction – using natural human dialog.

 

Exceptional Customer Experience

Provide a personalized experience – Mosaic recognizes each unique customer by aggregating data from multiple knowledge bases.

 

Higher Loyalty and Satisfaction

Delight your customers every time and foster loyalty by providing a consistent and efficient customer experience.

 

 

Get a Copy of the Mosaic Playbook

The 2021 Mosaic Playbook is here! Download this free, comprehensive guide on the Mosaic solution and what you should be thinking through as you analyze your digital conversation strategies.

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Animated preview of the Intrado CX Mosaic Playbook

 

 

Easy Configuration by Industry


Our prebuilt modules make it easy for you to choose from a variety of cost-effective options to configure Mosaic Conversational AI to your industry’s specific needs.

 

Financial Services

Personalize, secure and automate client needs for retention and loyalty.

Financial Services

Personalize, secure and automate client needs for retention and loyalty.

Account Information

Provide balance, credit, transaction history, etc. Authenticate with info like account and card number.

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Branch Locator

Find the nearest branch location or answer other frequently asked questions.

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Compliant Greeting

Alert clients to recording. Personalize greetings with language, location, promos and more.

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One-Time PINs

Enable two-factor authentication and create PINs for use in digital transactions.

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Seamless Payments

Accept or schedule PCI-compliant payments. Give confirmation and info like past and future payments.

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Secure Transactions

Automate common transactions like card activation, fund transfer, fund verification, etc.

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Healthcare

Proactively reach out to patients so they adhere to check ups and medications.

Healthcare

Proactively reach out to patients so they adhere to check ups and medications.

Appointment Reminders

Send appointment reminders and allow patients to reschedule or cancel via SMS.

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Clinic/Pharmacy Finder

Provide the nearest clinic or pharmacy location based on the caller's ZIP code.

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Compliant Care

Identify callers by patient ID or personal data then verify to further protect health information.

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FAQ

Answer common questions like pharmacy hours, vaccine availability and public health concerns.

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Medication Adherence

Remind patients to refill prescriptions before they’re scheduled to run out.

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Order Management

Notify patients when a refill is ready for pickup or delivery. Automate order and claim status updates.

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Retail

Enhance the retail experience with 24/7 assistance and personalized interactions.

Retail

Enhance the retail experience with 24/7 assistance and personalized interactions.

Branded Greeting

Set personalized greetings, language, alerts and promos to foster brand loyalty.

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FAQ

Answer commonly asked questions about store hours, return policies and more.

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Order Tracking

Collect or locate order numbers for status and tracking.

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Promo Alerts

Proactively provide personalized, timely messages about sales, new products, closures, etc.

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Seamless Payments

Accept or schedule PCI-compliant payments and provide verification.

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Store Locator

Provide the nearest retail location based on the caller's ZIP code.

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Best-in-Class Customer Service Design

Only use what you need! Our Success Coaches will run through a robust consultation to understand your business needs when it comes to your customer journeys. We then recommend which Mosaic modules would best fit your business. 

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Easy Implementation and Guaranteed Success

Activating your new Conversational AI platform is simpler than you think – and we handle it for you! Backed by 30 years of experience working with organizations just like yours, our solution implementation experts are here to help every step of the way.

 

Once you’re up and running, we don’t stop there! Our Success Coaches assist with managing your platform, provide real-time adjustments when you need a change, update you on industry best practices, and offer expert advice and for ongoing optimization and success.

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2+ Billion

interactions with customers across Intrado applications

250+ Million

payments processed yearly with Intrado Intelligent Virtual Assistants

1 in 5

consumers in North America interact with our platform every year