CX Admin, Analytics & Insight

How many messages actually got delivered? How many times did a customer call your contact center? How long do customers use self-service before asking for an agent? You need a lot of information to know whether your automation tools are working. Mosaic provides customer experience analytics in the same console you use to manage the application.

 
Performance Insights

Billing Dashboard

Conversation History

Operations Data

Application Manager

Campaign Builder

 

 

Request a Live Demo

Why Choose Mosaicx?

Intrado has been an innovator in customer experience technology for decades. Our team listens to our clients and constantly improves Mosaicx to meet their needs. It's conversational AI personalized for both your customers and you.

Voice and Text Compatible

Analytics and Insights Portal

Ongoing Updates

Transactional Pricing

Design and Implementation Support

Enhanced with Google NLU Models

Get a Copy of the Mosaicx Playbook

Download this free, comprehensive guide on the Mosaicx customer service AI solution and what you should be thinking through as you analyze your digital conversation strategies.

Download the Playbook
Mosaicx Playbook Thumb

 

 

Ready to See Mosaicx for Yourself?

 

Call (800) 841.9000 or submit the form below to demo service modules relevant for your business.

 

Experience Mosaicx and see how customer service AI can be surprisingly simple.