Customer Success with Intrado
Moving workloads to the cloud can be overwhelming. Your dedicated customer success manager helps create and execute a customized plan to get maximum value from your investment. It's a clear path to the cloud with no disruption to day-to-day business.
Discuss business objectives, set adoption activities and define agreed KPIs.
Identify use cases and customize the solution to meet specific business needs.
Design a plan to onboard users, answer questions and avoid pushback.
Review metrics and recommend updates to achieve maximum ROI.
Success is a Never-Ending Process
With Intrado, you don't just get a vendor. You get a partner who monitors your success. We'll watch usage trends and find new opportunities. You choose when to take action. Your customer success manager will share metrics every quarter, providing recommendations to control challenges and promote measurable results.
Throughout the rollout, the Intrado team was brilliant, both in terms of communication and technical expertise. Luca and Marcin were always there when we needed them.- B. O'Flaherty SeddonIT Manager
Donna and her team did a great job with this project. The whole project was hands off by me, which is all I can ask of a project team. I wish all our Cargill Global IT projects could go as well.- Cargill Project Lead
We worked closely with Steve, whose ability to understand the challenges we faced and bring in the right individuals with the expertise and experience to deal with those challenges was invaluable.- Simon GrangerHead of Connectivity and Infrastructure
The Intrado team was exceptional in all accounts in my opinion. Lori and Blair are the dynamic duo.- PSI ExecutiveVP of Global IT Infrastructure
Trusted by Teams Around the World
Long-Term Commitment to Teamwork
of the world's countries supported
of Fortune 100 companies do business with Intrado
years supporting UCaaS and team collaboration