News: Skype for Business Online is winding down. Learn how to migrate to Teams >




The true potential of unified communications has arrived at last.

Intrado extends the core capability of Microsoft teams to provide our customers with a uniquely capable communications and collaboration solution.

The traditional PBX is dead. New models for work are taking shape. It’s time to maximize your flexibility, agility, and capability.

A graphic illustrating the full range of capabilities enabled by Intrado and Microsoft Teams.



Maximizing the ROI of Your Teams Licenses

Many customers began their Microsoft Teams journey before realizing how powerful the communications and collaboration capabilities would become. As a result, their licensing structures were not well-aligned with their current needs or use.

Intrado can perform a license review with you to determine if you have the best package for your team’s needs. Our 3-step process will ensure that your team is supported with the tools they need at a price that doesn’t break the bank.




Get expert consultation to identify voice needs and find the best migration path


Optimize and reduce your Microsoft licensing spend and add tech support with Intrado


Deploy voice with expanded coverage, increased adoption and certified endpoints



Case Study

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Abzena is a leading Global Partner Research Organization providing the most complete set...

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Case Study


Audio-Technica is a world-famous Japanese audio brand formed in 1962. The company produces...

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Case Study

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Christian Aid is a global charity with over 70 years’ experience of working in partnership...

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Learn how Intrado can help you create a winning Teams licensing strategy. Save on OPEX while maximizing total value to your organization.

Request a License Review



Frequently Asked Questions


Can I use Microsoft Teams to talk to people outside my organization?

Anyone can join a Teams meeting, but Teams can also handle all your phone traffic with Operator Connect. This lets you call anyone via a limited number of approved calling solutions, including Intrado's Hoot Connect for Microsoft Teams.


What if I still have contracts with other PBX or SIP trunk providers?

You don't have to delay your move to the cloud. Hoot Connect for Microsoft Teams with AnySIP or AnyPBX lets you call anyone from Teams while also routing calls through your preferred PBX or SIP provider. Move to Teams and keep existing relationships.


Do I have to get rid of my on-premises PBX?

Intrado is one of the few Teams calling providers that supports hybrid calling, meaning you can use Teams as your phone system and integrate your existing hardware. Our professional services team makes sure everything works together.


Doesn't Microsoft offer calling? Why shouldn't I get all this from them directly?

Microsoft offers a calling plan, but they're not calling specialists. They created Direct Routing and Operator Connect due to demand for calling partners. Choose Intrado to consolidate under one provider, improve disaster recovery, expand coverage and access specialized features like compliance recording, license advisory, managed services, E911, e-learning and premier support.


Which Microsoft 365 license do I choose?

License Microsoft 365 through Intrado, and our license advisory service will help you select the package that best meets your needs. If you already have a Microsoft 365 license, request a license review to see if you're overpaying.


Do I need any new hardware?

Start calling with no new hardware, straight from your laptop. Intrado can also support a wide range of analog devices or offer discounts on certified Microsoft devices like phones, speakers, headsets, cameras and smart screens.


Is this compliant with all industry regulations?

As the leading supporter of the United States' 911 infrastructure, we offer advanced E911 support, as well as compliance recording to meet recording regulations. For more security and control, run your traffic on the Intrado SD-WAN network.


How can I get the most value from my Teams investment?

Start with Intrado Learning, an e-learning portal with more than 4,000 Teams-focused training resources. For more hands-on assistance, contact Intrado's premier support, managed services and professional services teams to get an expert in your corner.


Learn More about Microsoft Teams

Get one-on-one, personalized advice about Microsoft Teams with Intrado. Talk to an expert and unleash the full potential of unified communications.

Talk to an Expert

Powering Collaboration Around the World

10.7 Billion

omnichannel messages sent in 2020

20 Billion

telephony minutes supported in 2020


of Fortune 100 companies do business with Intrado