News: Skype for Business Online is winding down. Learn how to migrate to Teams >





The true potential of unified communications has arrived at last.

Intrado extends the core capability of Microsoft teams to provide our customers with a uniquely capable communications and collaboration solution.

The traditional PBX is dead. New models for work are taking shape. It’s time to maximize your flexibility, agility, and capability.

Operator Connect with Intrado

Add cloud and hybrid calling to Teams with a qualified Operator Connect solution. Operator Connect is the next evolution of Direct Routing that makes it easier than ever to start and manage Teams calling with simplified number provisioning, consolidated administration and a simplified user experience.

Learn More About Operator Connect
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Call with Confidence: Help from a Trusted Microsoft Partner

While people are discovering that Microsoft Teams can be an effective PBX replacement, there are still questions to answer. Should you keep your carrier? Should you move to the cloud all at once? What about the network? What Microsoft license do you need? As a trusted Microsoft Partner, Intrado can help answer all these and more to ensure you get a calling solution that meets your needs.




Navigating the Road to ROI

To ensure you get the most value out of your Microsoft investment, we take a consultative, phased approach that follows three steps for any cloud migration with Teams.



Get expert consultation to identify voice needs and find the best migration path


Review or select a Teams license to prepare for voice without overpaying


Deploy voice with expanded coverage, increased adoption and certified endpoints

Case Study

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Abzena: A Microsoft Teams Case Study

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Case Study


Audio-Technica: A Microsoft Teams Case Study

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Case Study

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Christian Aid: A Microsoft Teams Case Study

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Get a Free Microsoft License Review

You need a Microsoft 365 license before using Teams for chat, meetings or calling. Choose the Microsoft plan with the right features without overpaying through our free license review process:

  1. Identify your license type and number of users
  2. Perform technical discovery, if needed, with a licensing expert
  3. Get a recommendation tailored to your requirements

Save money, increase value and reduce risk. Schedule an annual review to reconsider your needs and preferences and keep up with hundreds of Microsoft 365 updates each year.

Request a License Review



Frequently Asked Questions


Can I use Microsoft Teams to talk to people outside my organization?

Anyone can join a Teams meeting, but Teams can also handle all your phone traffic with Operator Connect. This lets you call anyone via a limited number of approved providers, including Intrado.


What if I still have contracts with other SIP or PBX providers?

You don't have to delay your move to the cloud. AnySIP and AnyPBX Direct Routing let you call anyone from Teams while also routing calls through your preferred SIP or PBX provider. Move to Teams and keep existing relationships.


Do I have to get rid of my on-premises PBX?

Intrado is one of the few Teams calling providers that supports hybrid calling, meaning you can use Teams as your phone system and integrate your existing hardware. Our professional services team makes sure everything works together.


Doesn't Microsoft offer calling? Why shouldn't I get all this from them directly?

Microsoft offers a calling plan, but they're not calling specialists. They created Direct Routing and Operator Connect due to demand for calling partners. Choose Intrado to consolidate under one provider, improve disaster recovery, expand coverage and access specialized features like compliance recording, license advisory, managed services, E911, e-learning and premier support.


Which Microsoft 365 license do I choose?

License Microsoft 365 through Intrado, and our license advisory service will help you select the package that best meets your needs. If you already have a Microsoft 365 license, request a license review to see if you're overpaying.


Do I need any new hardware?

Start calling with no new hardware, straight from your laptop. Intrado can also support a wide range of analog devices or offer discounts on certified Microsoft devices like phones, speakers, headsets, cameras and smart screens.


Is this compliant with all industry regulations?

As the leading supporter of the United States' 911 infrastructure, we offer advanced E911 support, as well as compliance recording to meet recording regulations. For more security and control, run your traffic on the Intrado SD-WAN network.


How can I get the most value from my Teams investment?

Start with Intrado Learning, an e-learning portal with more than 4,000 Teams-focused training resources. For more hands-on assistance, contact Intrado's premier support, managed services and professional services teams to get an expert in your corner.


Ready to Get Started?

Getting more value from Teams starts with a free trial of Operator Connect. Request a trial to get connected with a Teams calling specialist.

Request a Free Trial

Powering Collaboration Around the World

10.7 Billion

omnichannel messages sent in 2020

20 Billion

telephony minutes supported in 2020


of Fortune 100 companies do business with Intrado

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