News: Skype for Business Online is winding down. Request a free trial or proof of concept below to start calling in Teams.
Begin Your Teams Voice Journey
Set your own route with Microsoft Teams Calling from Intrado. Our customizable solutions paired with expert advice address your requirements, challenges and existing investments, giving you confidence that you're on best possible path.
Simplify administration and reduce costs
Move to the cloud at your pace
Improve data security
Expand global coverage
Replace or consolidate legacy PBXs
Navigating the Road to ROI
To ensure you get the most value out of your Microsoft investment, we take a consultative, phased approach that follows three steps for any cloud migration with Teams.
Get expert consultation to identify voice needs and find the best migration path
Review or select a Teams license to prepare for voice without overpaying
Deploy voice with expanded coverage, increased adoption and certified endpoints
Trade Up with Operator Connect
Activate full-capability calling for your team and call anyone, even if they don’t use Teams. As the newest form of Microsoft calling with the best user experience, Operator Connect is the ideal trade up from Skype for Business or another calling solution.
- Integrate your on-premises PBX or get an all-cloud replacement
- Consolidate calling, collaboration and supporting solutions
- Improve business continuity and disaster recovery
What is Operator Connect?
Operator Connect is the next evolution of Microsoft’s Direct Routing, available only from qualified partners like Intrado. It makes it easier than ever to start and manage Teams calling. The result is:
- Native voice integration for improved performance
- Zero-code number provisioning to activate users quicker
- Consolidated administration to reduce IT workload
- Simplified user experience that drives adoption
Direct Routing on Your Terms
Call in Teams and leverage existing purchases and partnerships. AnySIP Direct Routing and AnyPBX Direct Routing let you choose your own SIP and PBX providers, so you can enable voice in Teams around existing infrastructure and commercial commitments.
Choose the cloud or hybrid deployment that meets your needs.
|Operator Connect||AnySIP Direct Routing||AnyPBX Direct Routing|
|Direct Peering* in Teams||
|Simple Management in Teams Admin Center||
|Number Provisioning in Teams Admin Center||
Shared Service Level Agreement (SLA)**
|All-in-One Solution from One Provider||
|Quick and Easy to Deploy||
|Bring Your Own SIP|
|Bring Your Own PBX, Devices and Integrations|
|International Coverage (Countries and Territories)||18 (+39 Coming Soon)||114||114|
* Direct Peering: Connect to the Teams network, bypassing public Internet for high performance and easy management
** Shared SLA: Responsibilities defined for Intrado and Microsoft, creating a plan for service from both partners
Throughout the rollout, the Intrado team was brilliant, both in terms of communication and technical expertise. Luca and Marcin were always there when we needed them.- B. O'Flaherty SeddonIT Manager
Donna and her team did a great job with this project. The whole project was hands off by me, which is all I can ask of a project team. I wish all our Cargill Global IT projects could go as well.- Cargill Project Lead
We worked closely with Steve, whose ability to understand the challenges we faced and bring in the right individuals with the expertise and experience to deal with those challenges was invaluable.- Simon GrangerHead of Connectivity and Infrastructure
The Intrado team was exceptional in all accounts in my opinion. Lori and Blair are the dynamic duo.- PSI ExecutiveVP of Global IT Infrastructure
Add e911, disaster recovery and business continuity, certified devices and analog support
Power Teams with SD-WAN and improve data security with enhanced protections
Extend Teams to include contact center, cloud recording, attendant console, eFax and carrier-grade PBX
Get expert consultation, managed services, direct technical support and extensive training and adoption assistance
Save 10 to 50 percent on Microsoft licensing and empower your team with admin and user-learning portals
Teams Calling FAQ
Can I use Microsoft Teams to talk to people outside my organization?
Anyone can join a Teams meeting, but Teams can also handle all your phone traffic with Operator Connect. This lets you call anyone via a limited number of approved providers, including Intrado.
What if I still have contracts with other PBX or SIP trunk providers?
You don't have to delay your move to the cloud. AnySIP Direct Routing and AnyPBX Direct Routing let you call anyone from Teams while also routing calls through your preferred SIP or PBX provider. Move to Teams and keep existing relationships.
Do I have to get rid of my on-premises PBX?
Intrado is one of the few Teams calling providers that supports hybrid calling, meaning you can use Teams as your phone system and integrate your existing hardware. Our professional services team makes sure everything works together.
Doesn't Microsoft offer calling? Why shouldn't I get all this from them directly?
Microsoft offers a calling plan, but they're not calling specialists. They created Direct Routing and Operator Connect due to demand for calling partners. Choose Intrado to consolidate under one provider, improve disaster recovery, expand coverage and access specialized features like compliance recording, license advisory, managed services, E911, e-learning and premier support.
Do I need any new hardware?
Start calling with no new hardware, straight from your laptop. Intrado can also support a wide range of analog devices or offer discounts on certified Microsoft devices like phones, speakers, headsets, cameras and smart screens.