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What is Operator Connect?
Operator Connect is the next generation of Direct Routing, adding full PSTN connectivity to Microsoft Teams and allowing you to simply and quickly turn Teams into a business phone system. Call anyone, anywhere, even if they don’t use Teams. As a Microsoft Partner solution, it builds on traditional Direct Routing, improving the experience in three ways:
Direct Peering with Teams
Prebuilt into the Teams network for quicker integration and better performance
Uses only the Teams Admin Center with no PowerShell or third-party portals for quick and easy administration
Shared Service Level Agreement
Service expectations clearly defined for both Intrado and Microsoft so there’s no debate about who’s responsible for service
Your Microsoft Teams Partner
Build a complete UCaaS solution centered around Operator Connect with applications designed specifically for Microsoft Teams.
Why Call in Teams?
Microsoft Teams is a leading application for messaging, video meetings, file sharing and productivity, but it can handle all your calling needs, too, solving several common calling issues in the process.
Improve Data Security
Expand Global Coverage
Replace or Consolidate PBXs
Focus IT on Your Core Business
Operator Connect v. Direct Routing v. Calling Plan
Before Operator Connect, there were two ways to enable calling in Teams: Direct Routing and Calling Plan. Calling Plan was prebuilt in Teams, but it was limited and expensive. Direct Routing had more features at a better price, but it was complex to manage.
Operator Connect rolls the best aspects of Calling Plan and Direct Routing into one. Simple, affordable, feature-rich calling, prebuilt in Teams.
|Calling Plan||Operator Connect||Direct Routing|
|Direct Peering in Teams||
|Management in Teams Admin Center||
|Number Provisioning in Teams Admin Center||Varies by Country||
|Shared Service Level Agreement||
|Hybrid Cloud/On-Premises Deployment||
|Disaster Recovery Available||Only M365 APIs||
|Contact Center Integration Available||Only M365 APIs||
|E911 and Compliance Support Available||Only M365 APIs||
|Concurrent-Call Cost Model Available||Varies|
|Base Price (Per-User-Per-Month Cost Model)||
$12, £9.30, €10.80
From $6.95, £5.10, €6
|International Calling Capability Included||x2 Base Price (PUPM)||Varies|
|Global Availability (Countries/Regions)||26||21 + 32 Coming Soon||Varies|
Operator Connect is available in 21 countries today, with 32 more coming soon.
"Throughout the rollout, the Intrado team was brilliant, both in terms of communication and technical expertise. Luca and Marcin were always there when we needed them."
Ben O'Flaherty Seddon
"We worked closely with Steve, whose ability to understand the challenges we faced and bring in the right individuals with the expertise and experience to deal with those challenges was invaluable."
Head of Connectivity and Infrastructure
Try Operator Connect Free for 15 Days*
5 phone numbers provided on loan
First 2,000 minutes free
User enablement and acceptance testing
Available in U.S., U.K., Australia, Canada, France, Germany, Singapore and South Africa**
* May be extended at Intrado’s discretion upon request.
** Requests from other countries/regions may be approved on an individual basis, possibly for a fee.
Emergency services and professional services not included.
More than a Provider, Your Partner
Even among elite Microsoft Partners, not all Operator Connect solutions are made equal. Intrado brings our customized design-implementation-adoption methodology to maximize your Teams value at launch and as your business evolves.
Evolves as business needs change for maximum value
Experts certified in 12 Microsoft Partner competencies
Design and implementation packages for common needs
Microsoft Teams Application Ecosystem
Omnichannel customer service essentials hosted in Microsoft® AzureLearn more
Location tracking and more to improve safety and meet regulations
Audio, video and screen recording hosted in Microsoft Azure
Microsoft 365 plans with an annual license review
Managed services, premier support and an e-learning portalLearn more
SD-WAN & MPLS
Connectivity to support remote work and reach the PSTN networkLearn more
Packages for advanced solution design and implementation needs
eFax & Analog
Fax from Teams and integrate other existing analog devices
Teams-certified audio and video devices for rooms and workspaces
Teams Calling FAQ
Can I use Microsoft Teams to talk to people outside my organization?
Anyone can join a Teams meeting, but Teams can also handle all your phone traffic with Operator Connect. This lets you call anyone via a limited number of approved providers, including Intrado.
Do I have to get rid of my on-premises PBX?
Operator Connect is fully cloud based, but Intrado also offers hybrid Direct Routing solutions, meaning you can use Teams as your phone system and integrate your existing hardware. Our professional services team makes sure everything works together.
Doesn't Microsoft offer calling? Why shouldn't I get all this from them directly?
Microsoft offers a calling plan, but they're not calling specialists. They created Direct Routing and Operator Connect due to demand for calling partners. Choose Intrado to consolidate under one provider, improve disaster recovery, expand coverage and access specialized features like compliance recording, license advisory, managed services, E911, e-learning and premier support.
Does Operator Connect require Microsoft's calling credits?
Microsoft Calling Plan requires the purchase of calling credits, meaning you must predict how many minutes you'll use and pay a lump sum in advance. With Operator Connect, you pay for what you use. No more guesswork and no more credits.
Do I need any new hardware?
Start calling with no new hardware, straight from your laptop. Intrado can also support a wide range of analog devices or offer discounts on certified Microsoft devices like phones, speakers, headsets, cameras and smart screens.