- CX Consultation
- Tailored Solution Design
- Application Development
- Lifecycle Management
Align your business direction with your customers' desires. Together, we’ll turn information about your customers into insights to discover where your customer experience succeeds and where it falls short.
Tailored Solution Design
Put your best face and voice forward with solutions tailor-made for your customers. Digital persona design. Omni-channel branding. User experience design. Our team ensures your solutions look and sound their best.
Have an application in mind but can’t find it online? Our team of developers build unique solutions from the ground up for your brand. Or let us add features to ensure choice, convenience and control for your customers.
Continuously evaluate outcomes to ensure results are met at every step along the customer journey. Our team uses agile development practices to provide ongoing improvements and create a consistent end-to-end experience for every customer every day.
Professional Services Meet the Team
Solutions Specialist | Messaging, Pharmacy
Brian Bremer is a CX solution specialist who joined Intrado in 2013. Brian specializes in using messaging to solve complex, deeply-ingrained customer and employee engagement challenges. Leveraging over 13 years of strategic relationship management for some of the largest Fortune 500 companies, Brian helps brands create automation strategies, find efficiencies in contact centers, build interactive and personalized messaging programs and implement digital adoption plans.
Solution Specialist | Virtual Assistants
Graeme is a CX solution specialist who joined Intrado in 2011. Graeme specializes in using virtual assistants to solve businesses’ customer communication challenges. With 30 years of experience in the contact center industry and over 25 years of experience providing strategic relationship management, innovative solution architecture and innovative technology integration, Graeme resolves complex, deeply-ingrained customer engagement challenges for some of the largest Fortune 500 and leading JD Powers-rated organizations.
Account Manager | Cable/Satellite
Corey is a CX account manager who joined Intrado in 2015. Corey serves as a trusted adviser, developing and supporting strategies that provide frictionless customer care for some of the largest brands in the communications services sector, including major cable and satellite TV providers. Corey offers strategic and operational knowledge of a wide range of digital customer care channels, including intelligent virtual assistants, inbound and outbound cloud contact center and omni-channel messaging.
Account Manager | Healthcare, Insurance
Andrea is a CX account manager who joined Intrado in 2005. Andrea is an experienced sales and client engagement leader with a long history of working with clients in healthcare and insurance, but she’s also worked closely with clients in other industries, including information technology and consumer services. Andrea serves as a consultant, offering strategic and operational knowledge of customer care channels, including intelligent virtual assistants, cloud contact center and omni-channel messaging.
Product Manager | Contact Center
Mike is a CX product manager who joined Intrado in 2005. Mike has more than 20 years of contact center experience with exposure to operational management, performance strategy, workforce management and optimization and contact center planning and forecasting. Mike delivers contact center infrastructure and technology solutions to small, medium and enterprise clients designed to create a fun and competitive environment that challenges team members to thrive through goal setting and accountability.
Account Manager | Finance, Healthcare
Eric is a CX account manager who joined Intrado in 2008. Eric has 15 years of experience supporting and leading customer experience transformations for Fortune 50 and 500 companies, including some of the largest finance, healthcare and travel organizations in the country. From discovery to execution to ongoing improvement, Eric helps companies achieve their goals and navigate the cloud using a variety of techniques, including predictive assistance, contact center modernization and proactive outreach.
Sales Engineer | Solution Design
Dave is a CX sales engineer who joined Intrado in 2002. Dave has held a variety of roles with the company, including solution design, application development and business architecture. As a sales engineer, Dave helps clients migrate through different types of customer experience technology. He regularly runs comprehensive assessments to discover the best solution to meet a business’ specific needs.
Dir. of Product Management | CX Portfolio
Tim is the director of product management for the CX portfolio at Intrado, where he has worked since in 2008. Tim is an experienced product manager with a long history working in the information technology and services industry. Personally skilled in business process, sales, customer relationship management, customer satisfaction and customer retention, Tim guides the overall product development strategy to create customer experience solutions that exceed both our clients’ and their customers' expectations.
Professional Services Statistics Module
Million in increased revenue from pay-per-view events for a leading satellite TV provider
increase in contact center efficiency for one of the nation’s top airlines
Million in economic benefits for a leading cable TV provider over a three-year partnership