Digital Conversations powered by AI
Mosaic allows for your consumers to dynamically automate conversations with your brand leveraging intelligent virtual assistants.
Any Size, Any Market
Enterprise-grade performance backed by industry expertise, regardless of industry or company size.
Experience & Loyalty Delivered
Mosaic enables personalized and easy experiences across all channels for your customers when they contact you. Like having your best employee engaged on every interaction to answer questions and facilitate transactions.
Quickly identify customers based on phone number, account number and other methods to access information about your relationship with them.
Personalization and Prediction
Think for the customer and predict why they contacted you in the first place. Or better yet, reach out to them proactively.
Allow customers to speak or type in a natural, conversational way and quickly get from initial contact to solved resolution.
The ‘Right’ Agent
Route to the “best-fit” contact center agent using customer data like personal information, reasons for calling and what they want to buy.
Helping You Execute the Design
Lifecycle managed services is a hands-on and consultative approach to delivering Mosaic. Intrado Success Coaches ensure that the software is maintained and updated with current controls and functionality, along with market best practices. With Intrado’s experts managing the IVA, our customers’ business can focus on its core competencies, while Intrado manages and continually improves the virtual assistant capabilities.
- Continuous Improvement
- Channel Expansion
Utilizing a collaborative and consultative approach, Intrado delivers a market-leading customer experience with a unique focus on continual improvement to drive next best actions.
Intrado Data Science powers our ability to monitor platforms, perform modifications based on outcomes, and continually optimize.
Updates are configured, delivered quickly, and with our expert quality. Think of "configure" rather than "develop."
Leveraging our build once, deploy everywhere value proposition, Mosaic provides channel enablement across voice and digital channels—based on the customer’s preferred channel.
30 years' experience delivering CX business outcomes to the Fortune 1000
Mosaic delivers orchestration with our experts or on your own
Market Leading Customer Experiences
- Strong vertical expertise in finance, insurance, healthcare, pharmacy, travel & hospitality, retail, communications & entertainment, utilities, and telecommunications
- CX virtual assistant evaluation & consulting, application development, and ongoing lifecycle management services
By the Numbers:
interactions with customers across Intrado applications
payments processed yearly with Intrado Intelligent Virtual Assistants
1 in 5
consumers in North America interact with our platform every year