The days of voice-centric unified communications are over. To be competitive, today’s enterprises need a truly unified communications approach that blends the workstream applications you use most into a single user experience.
Enterprise voice services aren't just about VoIP phones and standard telephony features. Unified Communications as a Service (UCaaS) includes enterprise-class VoIP but also comprises instant messaging and presence, mobility, audio, video and web conferencing, unified messaging, as well as integration with cloud contact center solutions, team collaboration, and a variety of storage, CRM and other applications. Yes, the days of voice-only are gone -- and business are all the better for it.
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