Communicate at Scale. Enhance Staff Productivity.
Deliver patient communications on the fly and react to ever-changing care delivery needs. Use SMS and automated calls to reach specific patient groups or all patients at once. Keep patients informed, enhance engagement, and reduce inbound calls; be it for COVID-19 vaccination updates or clinic closures due to weather.
Intrado HouseCalls On-Demand Messaging enables convenient and automated patient communications in the right channel for reaching the right patients, whether it’s one-on-one or across entire populations.
Use mass communication via SMS or phone calls for information sharing, campaigns, or notifications — like clinic closures due to weather.
One-on-One Live Chat
Employ SMS-based live chat initiated by staff or patients, using a channel already increasingly preferred by most individuals.
Create, preview, and send personalized messages in minutes.
Send messages directly from the EHR user interface and look-up patients, generate lists, and save conversations for future review.
On-Demand Broadcast and Live Chat is a Win, Win, Win
Customized, automated digital outreach via broadcast and live-chat keeps patients informed while reducing the burden on staff, improving outcomes and plugging revenue leaks.
Educate patients and keep them informed of schedule delays or location changes by automating informative broadcasts in the channel and language the patient prefers.
Leverage automated broadcast to easily provide instructions and information to groups of patients, or use live chat to provide custom one-to-one communications.
Efficiently inform patients with public health alerts and health system updates that impact their care to improve community health and increase patient satisfaction.