The Remote Working Handbook: A Practical Guide for HR Managers

Five insights to help your remote workers remain productive while supporting their well-being needs. 

June 18, 2021

As we move forward to a hybrid work model, managing autonomy and productivity will be one of the biggest challenges for every employer. The organizational challenge is to understand what hybrid working will look like for each worker and the likely impact on company culture.

This guide provides practical advice for HR Managers and team leaders who want to ensure remote and office workers are productive and engaged while supporting health and well-being needs.

The events of 2020 placed many extra demands on the workplace. We were all challenged to discover new ways of working, often from our homes, resulting in a huge increase in the use of technology tools to keep people connected and engaged. Now, as we navigate 2021, the hybrid workplace, combining a mix of part-office, part-home looks likely to be a reality for some time to come, creating new challenges for managers and employees. We wanted to understand these challenges and find out how employers are responding to the needs of their remote workforce. Many managers had limited experience in managing remote workers at the beginning of the pandemic. Are they providing the right kind of support to employees, and, crucially, do workers feel supported at a time when we face a very uncertain future?

Intrado commissioned an independent survey of 300 HR Managers and 1,000 home workers in December 2020, in the US and the UK to identify the critical issues from an HR Managers’ and employees’ perspective. Our research highlights several areas with an apparent disconnect between the perceptions of HR Managers and the remote workforce. This guide provides a summary of research findings, together with practical advice for HR Managers and team leaders who want to ensure remote workers are productive and engaged while supporting health and well-being needs. We also enlisted the help of Emma-Louise Fusari, Founder of In-house Health, a data-first workplace health and well-being company, who shares her tips for supporting the well-being of your remote workforce.

1. Mental health is a top priority

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Our research confirmed that pandemic-imposed remote working and long-term social isolation are taking a toll on the workforce. Mental health is an issue that needs to be addressed; 77% of HR Managers state they have done a good job of keeping in touch with employees regarding their mental health and well-being. 57% of remote office workers say their mental health has suffered because of the pandemic and 55% are concerned about job security.

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