Seven Critical Success Factors for your Cloud Voice Strategy

This white paper examines the multiple factors driving Cloud Voice adoption and distills our own experience into seven critical success factors that could make or break your Cloud Voice strategy. Choice inevitably brings complexity; we hope this white paper helps you identify the right steps to simplify your own cloud journey.

June 18, 2021

An optimal Cloud Voice strategy should take into account your current IT infrastructure,the constantly evolving and increasingly complex work environment, and your business's long-term strategic needs. Plus, demonstrate the ability to empower employees, improve business productivity, streamline costs and deliver better customer experiences.

This white paper helps you identify the steps you need to take to simplify your cloud voice journey and avoid costly mistakes. 

Even before COVID-19 catapulted us into the future of work, analysts were predicting explosive growth for cloud communications; now, as organizations adapt to the new normal, a clear Cloud Voice strategy has become an essential requirement for businesses of every size. At Intrado, we have helped many organizations to add Cloud Voice capabilities alongside their existing IT infrastructure. Our voice experts work hand in hand with companies across the globe to design and implement cloud communications strategies tailored to the specific needs of their business.

As technology evolves, a one-size-fits-all approach to cloud telephony is not always sufficient to meet the needs of the cloud-based modern workplace. An optimal Cloud Voice strategy should demonstrate the ability to empower employees, improve business productivity, streamline costs and deliver better customer experiences. On top of that the way we all live and work is changing, putting pressure on businesses to build agility into their infrastructure, giving them the flexibility to respond to a constantly evolving, increasingly complex work environment. As well as taking the current IT infrastructure into account, an effective Cloud Voice strategy should meet the long-term strategic needs of your business.

Cloud Voice Strategy

 

Why do I need a Cloud Voice Strategy? 

Multiple factors came together to create a perfect storm for cloud telephony in 2020, making it a case of ‘when’ rather than ‘if’ for Cloud Voice adoption.

The Rise of VoIP

We are about to see the demise of Public Switched Telephone Networks (PSTN), in use since the end of the nineteenth century. As we prepare for the ‘big switch off’ across the globe, it makes sense for companies to replace their end-of-life legacy phone systems with flexible VoIP solutions that will reduce costs and increase flexibility, while preparing for Integrated Services Digital Network (ISDN) decommissioning projects in individual countries.

Today, cloud telephony includes PBX functionality such as call recording and call forwarding, as well as access to cost-saving features such as virtual phone numbers. In addition, Cloud Voice can integrate with your collaboration tools, contact center solution and CRM technology, while providing a clear path to the future with Artificial Intelligence, automated assistants and more. No wonder the Unified Communications as a Service (UCaaS) market is expected to grow from $15.8 billion in 2019 to $24.8 billion by 2024 (Source: MarketsandMarkets).

As we prepare for the ‘big switch off’ across the globe, it makes sense for companies to replace their end-of-life legacy phone systems with flexible VoIP solutions that will reduce costs and increase flexibility.

 

Remote Working

The shift to remote working has demonstrated the potential of UCaaS on a mass scale. Businesses of every size have experienced the benefits of Instant Messaging and Presence, audio and video conferencing, collaboration capabilities and mobility, all within a single, seamless business environment. Adding Cloud Voice capability is the obvious next step to creating a unified user experience for employees and further efficiencies of scale for organizations.

UCaaS Market Growth