#1 Patient Engagement Platform
What do 500 Epic customers and over 2,000 health systems know that you don’t? They know that Intrado patient engagement solutions automatically connect them with patients at the right time to improve patient experience and care, decrease the number of no-shows, close referrals, improve care plan adherence, and boost revenue – all with less operational burden on their staff.
Maintain Your Single Source of Truth
Using the industry’s deepest, real-time EHR integration, the HouseCalls Pro platform writes from and back to your EHR for seamless messaging and closed-system data exchange. Automatically contact patients by phone, email, and via patient-preferred SMS to maintain full schedules and keep patients invested in their care journey.
Easy to Configure, Customize and Extend
Workflows and actions can be customized by visit type, department, and location. The platform is extensible, allowing you to develop workflows based on your healthcare organization’s needs. Start with closed-loop appointment management. Add recalls for preventative care and screenings, referrals, pre-procedure and post-procedure instructions, and specialty needs like vaccine protocol and NPO instructions. Expand to payment balance notifications, surgery updates, broadcast communications and much more.
Automating Engagement is a Win, Win, Win for Health Systems
Delightful Patient Experience
Help patients conveniently connect throughout the care journey using preferred SMS communications.
Reduce Operational Burden
Automate outreach using SMS, calls, emails from your EHR to reduce the burden of manual calling and follow-ups.
Improve Outcomes + Boost Revenue
Encourage patients to prioritize care, achieve community health goals, increase visit volumes, and plug revenue leaks.
Patient Engagement Use Cases
Automated Appointment Reminders
Send actionable, closed-loop appointment reminders to patients that update in the EHR in real-time.Learn More
Automate patient outreach for preventative and acute care, reduce care gaps, and improve quality metrics.Learn More
Pre and Post Procedure Engagement
Deliver pre and post procedure instructions to reduce bad prep and last minute cancellations, and to lower readmissions.Learn More
Automate outreach and scheduling of referrals, lower call center work and reduce revenue leakage.Learn More
On-Demand Broadcast and Live Chat
Communicate at-scale to groups of patients to share information or engage patients one-on-one.Learn More
Connect with patients to educate, offer and schedule vaccine services during critical response and as part of the regular care journey.Learn More