We’re living through a true technological renaissance in public safety. The convergence of AI, cloud computing, satellite networks, and next-generation cybersecurity are all reshaping the way emergency response systems operate — and transforming how first responders help keep communities safe. What once felt like the future is now very much the present.
Intrado stands at the heart of this transformation and is uniquely positioned at the intersection of emergency communications and emerging technologies. With deep roots in 9-1-1 technology and a forward-looking commitment to innovation, Intrado connects public safety agencies, technology partners, and communities in ways that are smarter, faster, and more resilient than ever before.
We’re proud to introduce the 2025 State of the 9-1-1 Industry Report — a landmark resource that captures where we are, where we’re headed, and what it will take to lead in this new era. This comprehensive report brings together exclusive insights, expert commentary, and data-driven trends that highlight the major shifts shaping emergency communications today. Whether you're a policy leader, technologist, dispatcher, or concerned citizen, this is essential reading for anyone invested in the future of public safety.
The renaissance is here. Are you ready?
In this report, we dive into critical topics such as: