State of the 9-1-1 Industry Report 2025

We appreciate Intrado's report on the state of 9-1-1, especially as the need to transition from outdated 9-1-1 technology to Next Generation 9-1-1 networks takes on increased urgency in order to protect the public, promote national security, and safeguard against cyberattacks.

To that end, we particularly appreciate that Intrado highlighted APCO's definitive guide to Next Generation 9-1-1 as a resource to assist stakeholders with this vital transition and applaud Intrado's recognition of the critical, expanding role of telecommunicators as 9-1-1 evolves. 

Mel Maier, CEO & Executive Director of APCO International

This insightful report not only celebrates the impressive strides made in the evolution of 9-1-1, but also illuminates the challenges and opportunities that remain. It’s a powerful reminder of how critical it is to align 9-1-1 with the way people communicate today.

Brian Fontes, CEO of NENA: The 9-1-1 Association

Having been asked to review Intrado’s State of the 91-1- Industry Report prior to publication, I am pleased to share with my colleagues across the Country in the 911 community how impressed I am with the thoroughness and depth of the report. I have not read a more comprehensive document regarding 911 in many years. I encourage those associated with 911 in any manner, regardless of your level of experience or years of engagement, whether “betwixt or between,” to set aside some dedicated and focused time to read it, and to also share with others in your network who are associated with 911 in any capacity.

Pokey Harris, Executive Director of North Carolina 911 Board

As the voice of State 911 Programs across the nation, NASNA welcomes Intrado's comprehensive study as a very useful tool to help guide the transition to Next Generation 911 and other current issues facing 911. This type of strategic analysis strengthens our ability to address the complex issues surrounding how emergency calling is evolving and, ultimately, saving lives.

Harriet Rennie-Brown Harris, Executive Director, NASNA