The 988 Lifeline gives 24/7, confidential support from mental health professionals to people in distress.
Improve 988 Routing Speed & Accuracy
Leveraging our 911 Phase I Routing system, which has served citizens for over two decades, Intrado offers wireless carriers georouting for 988 calls, enhancing the speed and precision of connecting to local assistance. Our 988 georouting solution integrates effortlessly with existing wireless technology. By leveraging the established 911 technology and architecture, we sidestep the expenses of new infrastructure development. This not only reduces costs for service providers but also brings the proven reliability of 911 into the 988 context.
Using only cell tower locations, Intrado overlays static wire center boundaries to create a "destination code" that points to the closest crisis call center. This code is then relayed to the 988 administrators. Our solution ensures callers reach the appropriate crisis center while safeguarding their privacy. This blend of innovation and dependability underscores Intrado's dedication to advancing public safety through technology.
