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2 min read

Every Second Counts: How AACN is Closing the Gap in Emergency Response on the Road

Response on the Road When a serious collision happens, everything comes down to timing.Emergency response still relies heavily on a call to 9-1-1. That call can take several minutes or not happen at all if someone is injured or unable to respond....

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Empowering Emergency Call Centers in the Cloud Era

3 min read

Ensuring Lifeline Reliability: The Critical Need for Visibility in Cloud-Based Emergency Call Centers Systems

Emergency Communication Centers (ECCs), or Public Safety Answering Points (PSAPs), serve as the vital first link between communities and emergency...

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5 min read

The NG9-1-1 Transition: Lessons Learned from One Year of FCC 24-78

March 25, 2026, marked the first anniversary of the FCC's announcement that 9-1-1 Authorities could begin filing Requests for Service under the...

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woman wearing a headshot working at a computer at a command center with data reflecting in her glasses

2 min read

First on the Line: Recognizing the Everyday Heroes of 9-1-1

In moments of crisis, before emergency vehicles arrive or flashing lights appear, one connection sets everything in motion. It’s not always visible,...

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Mapping and Fragmented Location Data

4 min read

When Maps Don’t Talk: How Fragmented Location Data is Slowing Emergency Response in the U.S.

Every year, emergency call centers in the United States handle an estimated 240 million 9-1-1 calls, making location the single most critical piece...

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OneAlert wins Best Innovation in Security and Compliance at Enterprise Connect

1 min read

Intrado OneAlert™ Wins Best Innovation in Security & Compliance at Enterprise Connect 2026

We’re excited to share some outstanding news. Intrado OneAlert™ has been named a winner of theBest of Enterprise Connect 2026 Awards, earning the...

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4 min read

The Hidden Crisis: Why Location Data Fails in Emergency Responses

In an era where smartphones can pinpoint a coffee shop within meters, it is easy to assume that emergency services have access to equally precise and...

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NG9-1-1 for Small and Rural Carriers- Why 12 Months Go Faster Than You Think

5 min read

NG9-1-1 for Small and Rural Carriers: Why 12 Months Go Faster Than You Think

When the FCC adopted Order 24-78, it gave non-nationwide originating service providers (OSPs) a 12-month window to comply with NG9-1-1 service...

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3 min read

Understanding VEDS: Standardized Crash Data That Saves Lives

Recently, we published a whitepaper that deep dives into how Advanced Automatic Collision Notifications (AACN) can save over 2000 lives a year in the...

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Narrowing the Cybersecurity Knowledge Gap

3 min read

Narrowing the Cybersecurity Knowledge Gap: Elevating Cloud-Based Solutions for Emergency Call Center Personnel

In today’s rapidly evolving technological landscape, emergency communications centers (ECCs) — also known as Public Safety Answering Points (PSAPs)...

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