2 min read
Intrado's Everyday Heroes - the ECRC
Before flashing lights or wailing sirens, there’s always a voice behind the phone, calm, clear, and ready to help. That voice belongs to a 911 telecommunicator.
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3 min read
Voice of the Customer: City of Columbus Elevates Emergency Response with Intrado’s Video-to-911 and Translation Technologies
In 2025, the City of Columbus, Ohio, home to nearly 907,000 residents and one of the fastest-growing cities in the Midwest, became one of the first...
3 min read
FAQs: A Quick Guide to FCC 24-78 and NG911 Compliance for OSPs
FCC compliance can feel like threading a legal needle—especially with new Next Generation 911 (NG911) requirements now in effect. As of March 25,...
3 min read
NG911 Service Requests & FCC 24-78: A Quick Guide for PSAPs
As of Tuesday, March 25, 2025, 911 Authorities could begin to issue Next Generation 911 (NG911) service requests under the FCC's transition order....
1 min read
Recognizing Everyday Heroes: The First First Responder
In every emergency, there’s one voice that is heard before sirens ever wail or lights begin to flash. It’s not always the first one we see—but it is...
1 min read
Smart Technology: The Key to a Safer, More Secure Campus Environment
Colleges and universities face an evolving set of safety challenges. From natural disasters and medical emergencies to security threats and active...
1 min read
Navigating the FCC’s 911 Outage Notification Rules
When a 911 outage occurs, OSPs must notify PSAPs promptly so they can, in turn, notify the public. This workflow is essential to minimize disruption...
2 min read
Celebrating 911 Heroes from Coast to Coast
Behind every emergency call, there’s a team of dedicated professionals working tirelessly to keep our communities safe. Intrado previously hosted a...
2 min read
The Critical Importance of the 911 SAVES Act: Intrado’s Support for Recognizing Emergency Dispatchers
At Intrado, we know 911 telecommunicators are the first lifeline in any emergency. They answer the call in moments of crisis, guiding people through...
2 min read
Voice of the Customer: St. Paul’s Episcopal School Harnesses the Power of Intrado Safety Suite
Enhancing School Safety: A Firsthand Account