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Intrado delivers safety-driven technology solutions backed by over 40 years of expertise to connect those in need with people who can best help them.
Voice of the Customer – Hamilton County, Ohio
Andrew Knapp, Communications Director at Hamilton County Communications Center, reflects on their longstanding and enduring partnership with Intrado.
There are very few companies in public safety that have lasted as long as Intrado and there's a reason for that: the passion of the people and the ever-evolving technology. They always looking at what's next and keeping a finger on the pulse of public safety. They also provide an unbelievable amount of technical resources and expertise and the overall customer service experience couldn't be any better. Intrado knows what public safety needs and they deliver
We needed a turnkey solution that could alleviate the burden of maintaining data. Intrado had the solutions or was willing to build them so we could hand a huge part of the provisioning responsibility over to them. We’ve been very happy with the outcome and we’re excited about accomplishing our goals.
We believe our work with Intrado augments ADT’s solutions with added capabilities and innovative public safety technologies which will enable faster emergency response, better situational awareness, and increased safety for our customers.
It's a great product that was seamless, easy to implement, and works really well for PSAPs and the community. I feel really good that we implemented a solution that’s saved a life and given that person another chance.