PSAP Solutions

Call Handling Solutions that connect, locate, & deliver life-saving communications to 911.


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Rapidly Respond to Every 911 Caller

VIPER® delivers operational flexibility for state-of-the-art call control for legacy, NG911, and everything in between.

Our Solutions & Services


Powerful tools to streamline PSAP operations and help first responders find 911 callers faster.

Power 911®

The visual partner for VIPER, providing view customization in a rich user experience.

Information Systems (GIS)

Dramatically reducing response times with pinpoint location information and enhanced functionality.


A practical and often necessary alternative to voice calls.

Cybersecurity Solutions

Defense-grade protection against cyber threats for any budget.

Maintenance Services

Expert maintenance services by 911-dedicated personnel.

Power Tools for the PSAP

VIPER® is the foundation for i3-compliant NG911 applications including:

  • Power 911® - Integrated, intelligent workstations
  • Power Metrics® - NG911 data mining and analytics
  • Power Locate® - when finding the caller IS the emergency
  • Power Ops® - provides a quick view of the operations floor
  • Power Station Gen3® - the full VIPER experience in a smaller space
call taker at a public safety answering point (PSAP)

Emergency Data Broker

Emergency Data Broker connects IoT partners directly to 911 centers,  creating a new context for new types of responses, and provides even greater situational awareness for first responders. Life-saving data such as floor plans and medical information can be non-verbally communicated instantly.

IoT city with skyscrapers connected with technology

ECaTS Reporting

ECaTS helps you transform 911 data into actionable insights with near real-time analytics for customized reporting options for Wireless Routing, Forecasting, MIS, Text to 911, i3 Logging, and more.

Visit ECaTS Website >

reporting with graphs
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PSAP Staffing Challenges - Can AI Help?

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AI-Powered Innovations Transforming Emergency Communications Centers: A Lifesaving Revolution in Public Safety

Artificial intelligence (AI) is poised to significantly change the world, with public safety being a crucial...
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Why Location Centric?

The influence of geographic information systems (GIS) on emergency communications continues to find its way to the...

Vital Statistics


ever Text-to-911 solution


911 transactions​ annually​


text-to-911 messages received



years of industry Innovation​ & Leadership


NG911 networks deployed​


NG911 transactions



E911 footprint​ in the U.S


primary & secondary PSAP connections​


citizens served over A9-1-1® network


Interested in learning more?

Let us know how we can help.

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