PSAP Solutions

Call Handling Solutions that connect, locate, & deliver life-saving communications to 911.

 

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Rapidly Respond to Every 911 Caller

VIPER® delivers operational flexibility for state-of-the-art call control for legacy, NG911, and everything in between.

Our Solutions & Services

VIPER®

Powerful tools to streamline PSAP operations and help first responders find 911 callers faster.

Power 911®

The visual partner for VIPER, providing view customization in a rich user experience.

Geographic
Information Systems (GIS)

Dramatically reducing response times with pinpoint location information and enhanced functionality.

TXT29-1-1®

A practical and often necessary alternative to voice calls.

Cybersecurity Solutions

Defense-grade protection against cyber threats for any budget.

Maintenance Services

Expert maintenance services by 911-dedicated personnel.

Power Tools for the PSAP

VIPER® is the foundation for i3-compliant NG911 applications including:

  • Power 911® - Integrated, intelligent workstations
  • Power Metrics® - NG911 data mining and analytics
  • Power Locate® - when finding the caller IS the emergency
  • Power Ops® - provides a quick view of the operations floor
  • Power Station Gen3® - the full VIPER experience in a smaller space
call taker at a public safety answering point (PSAP)

Emergency Data Broker

Emergency Data Broker connects IoT partners directly to 911 centers,  creating a new context for new types of responses, and provides even greater situational awareness for first responders. Life-saving data such as floor plans and medical information can be non-verbally communicated instantly.

 
IoT city with skyscrapers connected with technology

ECaTS Reporting

ECaTS helps you transform 911 data into actionable insights with near real-time analytics for customized reporting options for Wireless Routing, Forecasting, MIS, Text to 911, i3 Logging, and more.

Visit ECaTS Website >

reporting with graphs
8 min read

Why Location Centric?

Oct 25, 2023 by Adan Pope, CTO

The influence of geographic information systems (GIS) on emergency communications continues to find its way to the...
1 min read

Voice of the Customer: Palm Beach County 911 Enables Telecommunicators to Work Remotely with Intrado VIPER® 7 Laptops

Oct 9, 2023 by Stefanie Steger

Remote Work and Virtual PSAPs Made Possible with VIPER® 7 Laptops

Palm Beach County 911 in Florida has worked with...
4 min read

Why Dashboards?

Sep 19, 2023 by Adan Pope, CTO

At the end of 2022, the FCC (Federal Communications Commission) laid down the gauntlet on improving 911 reliability by...


Vital Statistics

1st

ever Text-to-911 solution

410M+​

911 transactions​ annually​

4.7M+​

text-to-911 messages received

Industry​
Leadership

44

years of industry Innovation​ & Leadership

1,000+​

NG911 networks deployed​

130M+​

NG911 transactions

Industry​
Leadership

#1

E911 footprint​ in the U.S

6,000+​

primary & secondary PSAP connections​

36M+​

citizens served over A9-1-1® network

 

Interested in learning more?

Let us know how we can help.

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