PSAP Solutions

Call Handling Solutions that connect, locate, & deliver life-saving communications to 911.


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Call Handling, 9-1-1 Analytics and Other Solutions for Public Safety

9-1-1 Call Handling Solutions - Hosted and Cloud Native


Intrado VIPER

Classic Intrado now available as Call Handling as a Service

Robust, full-featured PSAP call handling

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Intrado LifeHub

Cloud native, SaaS architecture
Fast deployment, no maintenance


PSAPs trust ECaTS for Analytics

ECaTS Insights

Turn the art of running a PSAP with intuition and guessing into the science of running your PSAP with data driven insights.

Build dashboards, do wireless routing analysis, i3 logging, staffing forecasts and more.

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AI Powered Enhancements

Better insights, shorter calls, better outcomes - all with AI.

100% visibility into all the calls your PSAP handles.

Realtime text translation of voice and text calls.

Decrease call handling times, understand individual and team trends, stay ahead of crew burnout.

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Decrease in Call Handling Times

Spatial Insight

Better situational awareness for the field - enhanced data from smartphones, alarm systems, vehicle telematics and Intrado.

Free to the PSAP! Fast and easy integration.

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Deploying a new call handling system is just the start of the journey. Bring it all home with training for your team. Experienced instructors with a proven curriculum help you set your team up for success.

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Professional Services

Accelerate deployments, eliminate uncertainty and ensure success with Intrado professional services. Initial implementation, ongoing support, expansion, integration and upgrades.

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Further Reading

2 min read

PSAP Staffing Challenges - Can AI Help?

One of the constant refrains we hear from our customers at emergency call centers is that staffing is an ongoing and...
1 min read

AI-Powered Innovations Transforming Emergency Communications Centers: A Lifesaving Revolution in Public Safety

Artificial intelligence (AI) is poised to significantly change the world, with public safety being a crucial...
8 min read

Why Location Centric?

The influence of geographic information systems (GIS) on emergency communications continues to find its way to the...

Vital Statistics


ever Text-to-911 solution


911 transactions​ annually​


text-to-911 messages received



years of industry Innovation​ & Leadership


NG911 networks deployed​


NG911 transactions



E911 footprint​ in the U.S


primary & secondary PSAP connections​


citizens served over A9-1-1® network


Interested in learning more?

Let us know how we can help.

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