Call Handling Solutions

Solutions that connect, locate, & deliver life-saving communications to 911.

 

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Rapidly Respond to Every 911 Caller

VIPER® delivers operational flexibility for state-of-the-art call control for legacy, NG911, and everything in between.

Our Solutions & Services

VIPER®

Powerful tools to streamline PSAP operations and help first responders find 911 callers faster.

Power 911®

The visual partner for VIPER, providing view customization in a rich user experience.

Geographic
Information Systems (GIS)

Dramatically reducing response times with pinpoint location information and enhanced functionality.

TXT29-1-1®

A practical and often necessary alternative to voice calls.

Cybersecurity Solutions

Defense-grade protection against cyber threats for any budget.

Maintenance Services

Expert maintenance services by 911-dedicated personnel.

Power Tools for the PSAP

VIPER® is the foundation for i3-compliant NG911 applications including:

  • Power 911® - Integrated, intelligent workstations
  • Power Metrics® - NG911 data mining and analytics
  • Power Locate® - when finding the caller IS the emergency
  • Power Ops® - provides a quick view of the operations floor
  • Power Station Gen3® - the full VIPER experience in a smaller space
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Emergency Data Broker

Emergency Data Broker connects IoT partners directly to 911 centers,  creating a new context for new types of responses, and provides even greater situational awareness for first responders. Life-saving data such as floor plans and medical information can be non-verbally communicated instantly.

 
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ECaTS Reporting

ECaTS helps you transform 911 data into actionable insights with near real-time analytics for customized reporting options for Wireless Routing, Forecasting, MIS, Text to 911, i3 Logging, and more.

Visit ECaTS Website >

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Vital Statistics

1st

ever Text-to-911 solution

410M+​

911 transactions​ annually​

4.7M+​

text-to-911 messages received

Industry​
Leadership

44

years of industry Innovation​ & Leadership

1,000+​

NG911 networks deployed​

130M+​

NG911 transactions

Industry​
Leadership

#1

E911 footprint​ in the U.S

6,000+​

primary & secondary PSAP connections​

36M+​

citizens served over A9-1-1® network

 

Interested in learning more?

Let us know how we can help.

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