A Safer World Starts Here

Trusted for decades.
Proven through outcomes.

ALWAYS THERE IN AN EMERGENCY

PSAP

Powering the future of 9-1-1 and emergency response.

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SERVICE PROVIDERS

Secure, reliable networks for critical communications.

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ENTERPRISE

Protect people and organizations with trusted alerts.

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45
+

years of industry innovation leadership

1000
+

NG9-1-1 networks displayed

410
M+

9-1-1 transactions annually

4.7
M+

text-to-9-1-1 messages received

When Every Second Matters, Every Connection Counts.

Intrado connects people, information and resources across the emergency communications ecosystem, helping organizations respond faster, coordinate smarter and deliver better outcomes.

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PSAP Solutions

PSAP SOLUTIONS

Smarter call handling and faster emergency response.

Our powerful call handling and management systems are backed by a deep understanding of emergency response protocol.

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Network Informations Services

SERVICE PROVIDER SOLUTIONS

Secure, reliable networks for critical communications.

Call routing, location and data solutions connect subscribers to emergency services and keeps OSPs compliant.

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Enterprise emergency communications

ENTERPRISE SOLUTIONS

Protect people and organizations with trusted alerts.

Keep employees safe regardless of where they work while complying with state and federal regulations.

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Product Showcase

Intrado's Emergency Communication Solutions

Command Center Solutions

NG9-1-1 Call Handling for PSAPs

Help telecommunicators connect people in crisis to the right resources faster and more reliably.

Intrado’s NG9-1-1 call handling solutions help PSAPs manage emergency calls efficiently with technology designed for cloud-based flexibility, reliable call processing, and next-generation workflows.

  • VIPER for reliable emergency call processing and call-taking operations
  • VIPER NextGen for advanced AI-enabled workflows and next-generation emergency communications
  • VIPER Answer for automated non-emergency call handling that reduces telecommunicator workload

 

Service Provider Solutions

Ensure the Right Response for Every Emergency

Connect people, devices, sensors, and networks to emergency assistance with trusted routing and location, text messaging, and data services that improve outcomes and support regulatory compliance.

  • Routing and Location Solutions ensure emergency calls are delivered to the appropriate public safety agency with accurate location information.

  • Text Solutions provide flexible emergency communications beyond voice for a mobile-first world.

  • Data Solutions enhance emergency response by sharing critical supplemental information, giving critical insights to first responders.

Enterprise Solutions

Protect Your Workforce with Enterprise 9-1-1

Enable faster emergency response and help meet evolving regulatory requirements with Intrado's trusted enterprise safety solutions.

quoteR

There are very few companies in public safety that have lasted as long as Intrado and there's a reason for that: the passion of the people and the ever-evolving technology. They always looking at what's next and keeping a finger on the pulse of public safety. They also provide an unbelievable amount of technical resources and expertise and the overall customer service experience couldn't be any better. Intrado knows what public safety needs and they deliver

Andrew Knapp
Director of Communications, Hamilton County, Ohio
quoteR

We needed a turnkey solution that could alleviate the burden of maintaining data. Intrado had the solutions or was willing to build them so we could hand a huge part of the provisioning responsibility over to them. We've been very happy with the outcome and we're excited about accomplishing our goals.

Jason Horning
NG9-1-1 Program Manager, North Dakota Association of Counties
quoteR

We believe our work with Intrado augments ADT's solutions with added capabilities and innovative public safety technologies which will enable faster emergency response, better situational awareness, and increased safety for our customers.

Don Young
Executive VP & COO, ADT
quoteR

It's a great product that was seamless, easy to implement, and works really well for PSAPs and the community. I feel really good that we implemented a solution that’s saved a life and given that person another chance.

Joel Palanuk
Owner, Noble 911 Services

Frequently Asked Questions

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