Voice of the Customer

City of Columbus Enhances NG911 with Multimedia and Text Translation

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Celebrating Everyday Heroes

Honoring 911 telecommunicators — the first first responders.

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New! NG911 Compliance for OSPs

Managed. Hosted. Trusted.

 

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Hosted, Proven,
NG911 Call Handling

CalOES certified VIPER as a Service

 

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Always there in an emergency

We are driven by a relentless commitment to help our customers save lives, protect communities, and create the optimal conditions for a positive outcome to any emergency response situation

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Always there in an emergency

Communities expect positive outcomes in emergency situations, and Intrado is here to support them. With 45 years of experience, we save lives and protect communities by preparing for, responding to, and recovering from critical events. Our innovative and reliable technology connects help to those in need.
 
As a global leader in emergency communication services, we partner with first responders to ensure the right help reaches the right place quickly. Always there in an emergency, we are Intrado.

 

 

Explore Our Innovative Solutions

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PSAP Solutions

Powerful call handling and management systems backed by a deep understanding of emergency response protocol.

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Enterprise

Keep employees safe regardless of where they work while complying with state and federal regulations.

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Campus & Schools

End-to-end incident management for schools to prevent, respond to and recover from emergency incidents.

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Service Providers

Call routing, location and data solutions connect subscribers to emergency services and keep OSPs compliant.

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NG911

Flexible, future-proof emergency network services that improve call routing, data sharing and deliver on i3 compliance.

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GIS

Comprehensive software and professional services to accurately locate and respond to emergencies faster.

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Intrado AI

AI Applications in the PSAP - here are some of the ways you can use AI in the PSAP to give your team the best possible tools, today.

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ECaTS Analytics

ECaTS, or Emergency Call Tracking System, was developed to make your work easier by generating concise, descriptive reports for your 9-1-1 call data.

Voice of the Customer – City of Columbus

Learn how Video-to-911 and Text-to-911 Translation enhancements are helping Columbus, Ohio improve public safety response times and connect with the local community on a deeper level.

There are very few companies in public safety that have lasted as long as Intrado and there's a reason for that: the passion of the people and the ever-evolving technology. They always looking at what's next and keeping a finger on the pulse of public safety. They also provide an unbelievable amount of technical resources and expertise and the overall customer service experience couldn't be any better. Intrado knows what public safety needs and they deliver
Andrew Knapp
Director of Communications, Hamilton County, Ohio
We needed a turnkey solution that could alleviate the burden of maintaining data. Intrado had the solutions or was willing to build them so we could hand a huge part of the provisioning responsibility over to them. We’ve been very happy with the outcome and we’re excited about accomplishing our goals.
Jason Horning
NG911 Program Manager, North Dakota Association of Counties
We believe our work with Intrado augments ADT’s solutions with added capabilities and innovative public safety technologies which will enable faster emergency response, better situational awareness, and increased safety for our customers.
Don Young
Executive VP & COO, ADT
It's a great product that was seamless, easy to implement, and works really well for PSAPs and the community. I feel really good that we implemented a solution that’s saved a life and given that person another chance.
Joel Palanuk
Owner, Noble 911 Services


Vital Statistics

1st

ever Text-to-911 solution

410M+​

911 transactions​ annually​

4.7M+​

text-to-911 messages received

Industry​
Leadership

45

years of industry Innovation​ & Leadership

1,000+​

NG911 networks deployed​

130M+​

NG911 transactions

National
Presence​

#1

E911 footprint​ in the U.S

6,000+​

primary & secondary PSAP connections​

36M+​

citizens served over A9-1-1® network