Network Issues
Assisting PSAPs when outages occur, the ECRC is an extension of local 911 services.
Emergency Call Relay Center
Intrado's expert telecommunicators take 911 calls from across the nation.
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Emergency Call Relay Center
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Our ECRC is 911 for 911
Supporting requests for assistance from across the nation, our telecommunicators are on hand 24/7/365 - connecting people in need to those who can help.
Meet the ECRC
Get an introduction to some of our talented telecommunicators and learn about the services they provide to people every day.
The Emergency Call Relay Center Supports a Variety of 911 Requests
Provisioning Errors
When a local jurisdiction cannot be determined, requests route to the ECRC.
911 Overflow
During natural disasters and other large-scale events, no call will go unanswered.
Text Relay & Real Time Text
Relaying texts to non-enabled PSAPs and RTT support for the deaf and hard of hearing community.
Telematics
Providing assistance during crash and other vehicular emergencies.
Satellite
Locating people and triaging support for satellite-enabled device users.
No Matter When or Where an Emergency Happens
The ECRC is standing by ready help locate people who are lost, stranded or hurt and in need of urgent assistance.
- Connections to over 6000 local PSAPs
- Staffed by APCO certified telecommunicators
- Answering over 23,000 requests for help each month
- Escalation to regional, state or federal authorities as needed
- Triage support until local help is identified and connected
Industry
Leadership
44
years of industry Innovation & Leadership
23,000
911 calls and texts answered each month
6,000
primary and secondary PSAP connections