Intrado VIPER as a Service

Proven NG9-1-1 Call Handling as a Service (CHaaS)


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Trusted, Proven NG911 Call Handling as a Service (CHaaS)

Intrado's flagship call handling offering, VIPER as a Service (VaaS) provides the advantages of our flagship VIPER call handling solution with the power and convenience of a hybrid cloud service. With NENA i3 compliant NG 9-1-1 with lower startup costs, faster deployment and geo-redundant high availability, VIPER as a Service delivers the power you expect from an Intrado CHE with the convenience you want from a CHaaS solution.

Features and Benefits

  • New browser-based call handling user interface
  • AI Enhanced QA, transcripts and translation
  • Robust ECaTS NG 9-1-1 Analytics
  • NENA i3 Compliant, IP-based NG 9-1-1 voice, video and data
  • Secure ESInet Integration
  • CalOES approved
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PSAPs running Intrado VIPER

Most Trusted 9-1-1 Call Handling Solution

  • 1000+ PSAPs
  • 14,000+ PSAP Seats
  • Seamless transition, familiar user experience

9-1-1 Data into Actionable Insights

  • ECaTS Reporting
  • NENA i3 Logging
  • Syslog support for additional report flexibility
Learn more about ECaTS



ECaTS makes it easy

Plays Well
With Others

Flexible CAD connection options

ESInet Connection

i3 Support

PBX integration

Staffing and turnover are huge PSAP concerns. With more effective coaching and training, PSAPs using AI powered Mission Control have seen churn drop and reported job satisfaction rise.

Learn More about Intrado AI

Less Churn
More Joy

MIssion Control AI-powered QA helps reduct churn and enhance job satisfaction

Professional Services

Accelerate deployments, eliminate uncertainty and ensure success with Intrado professional services. Initial implementation, ongoing support, expansion, integration and upgrades.

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Deploying a new call handling system is just the start of the journey. Bring it all home with training for your team. Experienced instructors with a proven curriculum help you set your team up for success.

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Vital Statistics


ever Text-to-911 solution


911 transactions​ annually​


text-to-911 messages received



years of industry Innovation​ & Leadership


NG911 networks deployed​


NG911 transactions



E911 footprint​ in the U.S


primary & secondary PSAP connections​


citizens served over A9-1-1® network


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