Cloud-Based Call Handling. Is the market ready? Are you ready?
Software as a Service (SaaS) and subscription-based deployment models enables companies to purchase only the technology they need, operated by a vendor to reduce IT and integration time, while also saving support costs. Call centers outside of public safety have integrated Contact Center as a Service (CCaaS) to optimize resources, deliver lower operational costs, and allow for quick deployment of new features, functions, and channels.
Click below to watch the recording from Intrado’s 911 Live discusses the benefits and possibilities of adopting SaaS in your PSAPs.