Employees travel across the nation to attend meetings and conferences. Teams to meet and brainstorm offsite. And many businesses have adopted remote work policies. But what happens when one of your remote employees dials 911 from a softphone? Does your organization know where they are? Can you connect them to the help they need in a timely manner? Though the ability for users to work remotely can provide organizations and their employees with greater flexibility, connecting your workers to E911 while they're offsite can present a challenge to an enterprise.
Implementing E911 Connectivity for Remote Workers
We make it simple for your enterprise to maintain accurate user dispatchable location information for 911 purposes, even for your highly mobile remote workers.
Intrado's Emergency Gateway (EGW) – an E911 management appliance – includes a Remote Location Manager (RLM) module that allows off-site users to self-provision their locations. Its easy-to-use interface automatically pops up on the employee’s screen when they connect to a new offsite location and prompts them to enter their address details. Remote Location Manager is intelligent, and is able to identify when the user has connected to a previously entered location, so they only have to self-provision a location once.
Emergency Gateway works in conjunction with Intrado's Emergency Routing Service (ERS), which validates the user’s self-provisioned location for accuracy. When a remote user dials 911, Emergency Routing Service uses that location information to identify the correct local Public Safety Answering Point (PSAP) for call routing and delivers the call and self-provisioned caller-location information accordingly.
How It Works: Typical Remote User Call Flow
An employee is working from home or at a local coffee shop using a Unified Communications (UC) soft client. They have entered and validated their location using Remote Location Manager. Suddenly, an emergency strikes and the user dials 911:
The enterprise’s Unified Communications system routes the 911 call to Emergency Gateway, which uses the soft client’s unique identifiers to retrieve the user’s self-provisioned location.
Emergency Gateway sends the call and location information to Emergency Routing Service.
Emergency Routing Service uses the location information to determine the appropriate PSAP for call routing.
The remote user’s 911 call is connected to the PSAP, and their self-provisioned location automatically displays on the dispatcher’s screen.
Regardless of the remote worker’s location, the Intrado E911 solution connects the user to the nearest PSAP within seconds.
Are your remote workers able to access 911 if they need to? Do you want to bounce ideas off of one of our experts? If you're looking to implement a reliable, comprehensive and cost-effective E911 solution within your enterprise, contact one of our E911 experts who can assist you with your questions and help you build the right solution for your unique environment.