VIPER Answer
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Clear the noise. Protect 9-1-1 response.
Non-emergency calls make up more than 50% of Public Safety Answering Point (PSAP) volume, stretching staffing and competing with life-saving response.
VIPER Answer automates routine interactions and scales non-emergency call handling across your existing CPE, ensuring every request is resolved while freeing call-takers to focus on life-saving response and better serve the community.
When 9-1-1 is competing with non-emergency calls, everyone waits.
PSAPs are under pressure to do more with less. Staffing shortages and rising non-emergency demand increase wait times and strain call-taker resources, making it harder to meet recommended response targets.
- More than 50% of calls are non-emergencies
- PSAPs struggle to meet NENA-recommended 15-second answer times
- Long wait times lead to abadoned calls and repeat dialing, increasing overall volume
- Staffing vacancies can reach up to 50%, driving burnout and turnover
Automate the routine. Protect 9-1-1 focus.
VIPER Answer helps protect 9-1-1 capacity by reducing non-emergency call volume, keeping your most vital line always available. You'll never miss an non-emergency call either, with 24/7 coverage that reduces hang-ups and answers every call, every time.
Save up to 15 hours per telecommunicator each week by automating routine calls to them during return hours, keeping them in control and free for high-impact, life-saving moments.
Built for real-world PSAP operations.
- Safety-First Escalation: Continuously screens for emergencies and immediately transfers to a live call-taker when an emergency is detected.
- Customizable Call Routing & Configurable Workflows: Enables each PSAP to define how calls are routed to the automated response solution based on agency SOPs.
- Operational Visibility: Provides dashboards, transcripts, recordings, and insights to optimize performance over time.
- CAD & PSAP Integration: Integrates with telephony, CAD, incident management, ticketing, and other PSAP platforms.
- Omnichannel Engagement & Multilingual Support: Supports voice (SIP/PSTN), web chat, and SMS within a unified interaction model, as well as major North American languages.
Why VIPER Answer?
- Purpose-Built for Public Safety: Designed specifically for emergency communications environments and workflows.
- Seamless Integrations: VIPER Answer integrates with VIPER and NG9-1-1 environments.
- Fully Managed Service Model: Delivers complete operational visibility so agencies can reduce risk, stay in control, and operate with confidence.
- Supports Trust, Control, and Accountability: Combines secure, compliant automation with built-in safety guardrails and public-safety-grade protections, including CJIS alignment, GovCloud readiness, and more.
Get started today.
Want to reduce operational strain and protect emergency response capacity?
Request a demo to see VIPER Answer in action.