VIPER NextGen
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A unified platform for modern emergency communications
VIPER NextGen unifies call handling, mapping, and analytics into a single, integrated platform built on a resilient, always-on architecture.
Designed for NG9-1-1 environments, it integrates seamlessly with Public Safety Answering Point (PSAP) systems, ESInets, and legacy networks to simplify modernization, accelerate response, and ensure business continuity.
When PSAPs are asked to do more, complexity can't get in the way.
Staffing gaps, increased outage risk, evolving security concerns, and the growing demands of NG9-1-1 are putting pressure on existing systems and workflows.
At the same time, voice, text, multimedia, mapping, routing, and data are often spread across separate tools, driving more task switching and increasing cognitive load.
Bring operations, data, and response together in one place.
VIPER NextGen unifies call handling, mapping, and analytics into a single platform, reducing complexity and helping telecommunicators stay focused when it matters most.
By bringing voice, text, multimedia, and routing into one workflow, agencies can reduce response times and improve coordination across teams. Real-time transcription and contextual insights support faster, more confident decision-making during high-pressure calls, while resilient, always-on architecture ensures continuous operations through outages or peak demand.
The result: faster decisions, improved productivity, and uninterrupted service.
Built for always-on PSAP operations.
- Unified: Unify voice, text, multimedia, routing, mapping, and analytics into a single workflow that reduces task switching, simplifies operations, and enables faster, more coordinated response during critical moments.
- Intelligent: Leverage real-time insights, contextual data, and integrated transcription and translation to support faster, more informed decisions while reducing cognitive load and helping call-takers stay focused in high-pressure situations.
- Resilient: Deliver always-on emergency response with 99.999% active-active, geo-redundant architecture featuring seamless failover, local survivability, zero-trust, CJIS-compliant security, and seamless integration with legacy networks through legacy networking gateway.
Why VIPER Next Gen?
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Unified Operations: Bring call handling, mapping, and data into one interface to reduce task switching.
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Embedded Intelligence: Deliver real-time transcription, translation, and insights within the workflow.
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Built-In Analytics: Access real-time and historical data to optimize staffing and performance.
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Always-On Architecture: Active-active, geo-redundant cloud with 99.999% availability.
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Local Survivability: Maintain operations on-site during network or cloud disruptions.
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Flexible Deployment: Combine cloud and on-prem components to support phased modernization.
1st
ever Text-to-911 solution
410M+
911 transactions annually
4.7M+
text-to-911 messages received
Industry
Leadership
45
years of industry Innovation & Leadership
1,000+
NG911 networks deployed
130M+
NG911 transactions
National
Presence
#1
E911 footprint in the U.S
6,000+
primary & secondary PSAP connections
36M+
citizens served over A9-1-1® network