VIPER NextGen Product Brief

Cloud Native NG 9-1-1 Call Handling

For years, Intrado has been the gold standard for 9-1-1 solutions. Now we take 40+ years of experience with 9-1-1 to bring you VIPER NextGen, our cloud native, browser-based call handling solution for public safety answering points (PSAPs) and Emergency Call Centers (ECCs).

If you are running a PSAP or an ECC, you know you have choices. As you look at moving forward your call handling requirements should probably include:

• Modern, streamlined user experience for call takers, supports both map-centric and activity-centric views
• NG 9-1-1 Support
• ESInet Interoperability and Compatibility
• NENA I3 Compatibility

Intrado VIPER NextGen is a solid foundation for i3 compliant, NG 9-1-1 applications, allowing PSAPs of any size to easily transition to a flexible, scalable, robust cloud native model.

Progressive, New Features Further Empower Agents

• Cloud hosted scalability and performance
• Fast to deploy – minimal up-front cost or expense
• No maintenance, upgrades or security patches to worry about
• Fully NG 9-1-1 compliant, full ESInet and NENA i3 support
• True geo redundant hosting for maximum uptime and reliability
• Robust, industry leading ECaTS analytics
• Flexible CAD and PBX integration options