Intrado Blog

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PSAP Staffing Challenges

2 min read

PSAP Staffing Challenges - Can AI Help?

One of the constant refrains we hear from our customers at emergency call centers is that staffing is an ongoing and persistent challenge. While it...

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AI in Emergency Communication Centers

1 min read

AI-Powered Innovations Transforming Emergency Communications Centers: A Lifesaving Revolution in Public Safety

Artificial intelligence (AI) is poised to significantly change the world, with public safety being a crucial consideration that cannot be overlooked....

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9 min read

Why NG911 (And Not Not NG911)

Having spent many years as a technologist in the telecommunications industry, I was hoping to see more enthusiasm for the next generation of 911, or...

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7 min read

Cloud-based Call-handling: Is the Market Ready? Are You Ready?

The cloud has changed everything around us. Cloud technology—meaning the delivery of computing services over the Internet—now supports much of our...

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5 min read

No Lone Rangers in Public Safety: Optimize Your Information Technology Resources

There are no “Lone Rangers” in public safety. It is just as important for public safety answering points (PSAP) to collaborate with technology...

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