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Call Handling

AI in Emergency Communication Centers

1 min read

AI-Powered Innovations Transforming Emergency Communications Centers: A Lifesaving Revolution in Public Safety

By Jaz Lin, Head of Product
Feb 21, 2024

Artificial intelligence (AI) is poised to significantly change the world, with public safety being a crucial consideration that cannot be overlooked....

PSAP Call Handling Artificial Intelligence ECC
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Palm Beach County 911

1 min read

Voice of the Customer: Palm Beach County 911 Enables Telecommunicators to Work Remotely with Intrado VIPER® 7 Laptops

By Stefanie Steger
Oct 9, 2023

Remote Work and Virtual PSAPs Made Possible with VIPER® 7 Laptops

case studies PSAP VIPER Call Handling video
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1 min read

Transform 911 Call Handling with GIS Technology

By Intrado
Mar 29, 2021

Map-based 911 Call Handling with Authoritative GIS Data Last week we announced the launch of Spatial Command & Control, an exciting new addition to...

GIS Spatial Command & Control Call Handling
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