NG911 Call Handling for the PSAP

Connecting emergency callers with the help they need

Request a Demo

Call Handling, AI, 911 Analytics and Other Solutions for Public Safety

911 Call Handling Solutions – Hosted Cloud, On Prem and Cloud Native

VaaS_productBrief_pageHeader_240819

Intrado VIPER as a Service (VaaS)

 
Intrado's flagship VIPER, now available as a hybrid cloud, call handling as a service (CHaaS) offering
 
 
Learn More
onPrem_Viper_800x380

VIPER On Prem

 
Proven, Trusted, On-Prem Call Handling
 
 

Lifehub Dispatcher

VIPER Next Gen

 
Cloud native, SaaS architecture
 
Fast deployment, no maintenance
 

Explore our PSAP Product Briefs:

Cal OES Certified 911 Call Handling

Viper as a Service: Cal OES Certified

Much of the world turns to California when looking for state of the art standards and solutions. Public safety is no different. Even if your PSAP is not in California, California Office of Emergency Services certification provides peace of mind. 

Learn More about Viper as a Service

 

image001

 

2600+

PSAPs trust ECaTS for Analytics

ECaTS Analytics

Turn the art of running a PSAP with intuition and guessing into the science of running your PSAP with data driven insights.

Build dashboards, do wireless routing analysis, i3 logging, staffing forecasts and more.

Learn More about ECaTS

Cybersecurity Services

Public Safety Answering Points (PSAPs) and other critical infrastructure face increasing cyber threats—from ransomware and data breaches to DDoS attacks. These incidents can compromise sensitive data and interrupt essential public safety services, creating dangerous delays during emergencies. Strengthening cybersecurity measures is crucial to safeguard these mission-critical systems and ensure uninterrupted response capabilities.

Learn More About Cybersecurity

 

Spatial Insight

Better situational awareness for the field - enhanced data from smartphones, alarm systems, vehicle telematics and Intrado.

Free to the PSAP! Fast and easy integration.

Learn More About Spatial Insight
Picture6

AI Powered Enhancements

  • Better insights, shorter calls, better outcomes - all with AI.
  • 100% visibility into all the calls your PSAP handles.
  • Realtime text translation of voice and text calls.
  • Decrease call handling times, understand individual and team trends, stay ahead of crew burnout.
Learn More about Intrado AI

 

50%

Decrease in Call Handling Times

Professional Services

Accelerate deployments, eliminate uncertainty and ensure success with Intrado professional services, including initial implementation, ongoing support, expansion, integration, and upgrades.

Talk to an Expert

Training

Deploying a new call handling system is just the start of the journey. Bring it all home with training for your team. Experienced instructors with a proven curriculum help you set your team up for success.

Talk to an Expert

 


Vital Statistics

1st

ever Text-to-911 solution

410M+​

911 transactions​ annually​

4.7M+​

text-to-911 messages received

Industry​
Leadership

45

years of industry Innovation​ & Leadership

1,000+​

NG911 networks deployed​

130M+​

NG911 transactions

Industry​
Leadership

#1

E911 footprint​ in the U.S

6,000+​

primary & secondary PSAP connections​

36M+​

citizens served over A9-1-1® network

 

Interested in learning more?

Let us know how we can help.

Talk to an Expert