Why Can Uber Find Me But 911 Can't?

By Monica Collett Ellis, Product Marketing Director

Jul 11, 2024

Locate Before Route Service Providers Video

Today we use our phones to navigate, share our location with friends, or track rideshares. Location technology has evolved greatly, but wireless 911 call location has remained firmly in the past.

Since 1998, 911 calls from cell phones were routed based on cell tower locations, which can cover up to a 10-mile radius. This creates jurisdiction and misroute issues.

According to the FCC, as many as 23 million wireless 911 calls are misrouted each year. Call transfers can add up to 40 seconds of delay. It can be the difference between life or death.
Cellular location technology has evolved – and so should wireless 911 call routing.

Intrado Locate Before Route taps into the location capability of wireless phones to route calls quickly and accurately, dramatically reducing transfers and delays.

With Intrado Locate Before Route, not only can your Uber driver find you, first responders can too.