From Alert to Action: End‑to‑End Emergency Processes and Compliance with Intrado ERS and OneAlert™

Safety is a shared responsibility across organizations whether you operate an enterprise campus, school district, government facility, or healthcare system. Protecting people, assets, and operations requires more than traditional safety measures. It demands advanced technology, seamless communication, and rapid response capabilities.

Intrado OneAlert delivers a comprehensive emergency notification and response platform designed to help organizations act quickly, communicate clearly, and coordinate effectively during an emergency.

Integration Across Organizations

When an emergency occurs, speed and clarity save lives. Organizations need systems that connect directly to first responders and internal response teams at the same time.

Integration endpoints such as panic buttons, safety applications, and direct 9-1-1 connectivity play a critical role in reducing response times and improving outcomes in complex environments.

Imagine an emergency inside a multi-floor office building or healthcare facility. Without integration, teams may scramble to send emails, make phone calls, trigger alarms, and contact 9-1-1 separately — wasting precious minutes.

With OneAlert, a single action can:

• Trigger alerts across multiple communication channels

• Send alert directly to emergency dispatchers

• Share precise, dispatchable location data instantly

OneAlert & ERS: A Powerful Combination

OneAlert’s ability to integrate with Intrado’s Emergency Routing Service (ERS) elevates emergency response across all industries. ERS ensures that 9-1-1 calls are routed accurately and quickly to the correct Public Safety Answering Point (PSAP) even in complex environments with multiple buildings, floors, or locations.

This is especially critical for:

• Enterprises with large or distributed campuses

• Hospitals and healthcare networks with multiple departments

• Government offices and facilities

• School districts and higher education institutions

How OneAlert & ERS Work Together

When a 9-1-1 call is placed from within an organization enabled with ERS, the following sequence occurs:

1. A 9-1-1 call is placed

2. ERS routes the call to the appropriate PSAP

3. ERS simultaneously sends a notification trigger to OneAlert

4. OneAlert immediately alerts security teams and designated personnel across multiple channels

This process provides instant visibility into emergencies without disrupting the 9-1-1 call itself.

What Information ERS Sends to OneAlert

ERS does not send the voice call to OneAlert. It sends a smart event trigger through an API. This includes:

• Name of the person placing the 9‑1‑1 call (ERS subscriber)

• Phone number of the caller

• Dispatchable location, including street address, floor, room, desk, or cubicle details

• Message content example:
  (9-1-1 Call) From John Doe (514) 577‑2546 at 123 Main St AFTON VILLAGE NY 2nd floor https://maps.google.com?q=42.2263623,-75.5278813

With this information, OneAlert can instantly notify security teams, administrators, leadership, facilities teams, and emergency coordinators, ensuring internal response begins immediately — in parallel with first responders.

Custom Notifications for Every Environment

Once OneAlert receives the trigger from ERS, notifications can be sent via:

• SMS

• Email

• Desktop pop‑ups

• Voice calls

• Digital signage

• IP speakers and loudspeakers

• Other integrated endpoints

Each organization can tailor notifications so that the right people receive the right information within seconds, no matter the environment.

Why This Integration Matters

In high-stakes situations, fragmented communication creates dangerous delays. Integrated solutions like OneAlert and ERS create a unified safety ecosystem — one that empowers organizations to respond faster, coordinate better, and protect their people with confidence.

High‑Level Scenarios Explained

1. Organizations With OneAlert but No ERS

• Without ERS, teams may lack visibility into when 9-1-1 is dialed — a critical blind spot.

• Effective emergency management requires onsite teams to know immediately when first responders are contacted.

• Kari’s Law mandates onsite 9-1-1 notification to designated personnel — ERS delivers this natively and reliably.

2. Organizations Using ERS but Not OneAlert

• ERS alone provides limited notification capability (such as email-only alerts).

• OneAlert adds redundant, multimodal alerting across SMS, voice, desktop notifications, signage, and more.

• Internal responders can act immediately while first responders are enroute, reducing response times and improving outcomes.

3. Organizations New to Both OneAlert & ERS

• 9‑1‑1 events are only one type of emergency.

• Together, OneAlert and ERS create a comprehensive emergency communication strategy covering medical events, security incidents, severe weather, facility issues, lockdowns, and evacuations

This unified approach ensures consistent, reliable, and rapid communication for every emergency scenario.

Ready to strengthen your organizations safety strategy? Learn more here or contact the Intrado team here.

Intrado – Always there in an emergency.