Empowering Communities with Mental Health Awareness, Crisis Response, and Innovative Solutions

May is not just any month; it’s Mental Health Awareness Month, a time to come together to shine a light on mental well-being, break those stigmas, and offer support to those who need it most. Mental Health Awareness Month has blossomed into a global movement, spreading awareness and understanding worldwide.

Across the U.S., 988 provides a 24/7 direct connection to mental health professionals for people experiencing a mental health crisis while keeping their identity anonymous.

The Power of 988: A Lifeline in Crisis

Since the launch of the 988 short code in July 2022, over 9.1 million calls, texts, and chats have been sent to crisis centers across the U.S., demonstrating its profound impact in people’s lives. But did you know that 80% of calls to 988 originate from a wireless phone? That’s where 988 Georouting comes in. Intrado works with carriers to implement 988 Georouting, ensuring that these individuals who need help can access local assistance with fast, accurate call routing while maintaining privacy no matter where they are.

Many phones have area codes that don’t match where they currently reside, but area codes are currently used to route 988 calls. Intrado offers a viable and proven solution that applies existing, highly reliable 911 routing techniques and infrastructure, but with a simple twist that protects the privacy of a 988 caller. By routing 988 calls through a Gateway Mobile Location Center, we can translate their specific cell site location into a broader area, making sure their privacy is safeguarded.

Echoing the sentiments expressed by FCC Chairwoman Rosenworcel, we believe the best help is local help – help from people who know where local resources reside. That’s why 988 Georouting matters. 

Bridging the Gap Between Crisis and Support with Cutting-Edge Technology

When it comes to emergency communication, you can count on Intrado to have your back. Our end-to-end solutions mean that we’re with you every step of the way, from the initial call to the resolution of the crisis. When an emergency takes place, we believe in creating the best possible conditions for a positive outcome.