BUILT FOR REAL-WORLD PSAP OPERATIONS

VIPER Answer

Instantly answer, evaluate, and resolve non-emergency calls.

Request a Demo

CLEAR THE NOISE

Protect 9-1-1 response.

Non-emergency calls account for over 50% of PSAP volume, straining staffing and competing with life-saving response.

VIPER Answer automates routine interactions and scales non-emergency call handling across your existing CPE, ensuring every request is resolved while freeing up time to focus on life-saving response and better serve the community.
intrado_VIPER_Answer2

Built for Real-World PSAP Operations
Safety-First Escalation
Safety-First Escalation

Continuously screen for emergencies and immediately transfer to a live call-taker when an emergency is detected.

Customizable Call Routing & Configurable Workflows
Customizable Call Routing & Configurable Workflows

Route calls to VIPER Answer based on your SOPs to ensure consistent handling.

Operational Visibility
Operational Visibility

View dashboards, transcripts, recordings, and insights to optimize performance over time.

Omnichannel Engagement & Multilingual Support
Omnichannel Engagement & Multilingual Support

Supports voice (SIP/PSTN), web chat, and SMS within a unified interaction model, as well as major North American languages.

What Could Your Telecommunicators Do With 15 More Hours a Week?

See how VIPER Answer helps agencies reduce non-emergency call burden, improve service delivery, and keep emergency resources focused on the interactions that matter most.
 

Request a Demo
non-emergency 911 calls

When 9-1-1 is competing with non-emergency calls, everyone waits. 

PSAPs are under pressure to do more with less. Staffing shortages and rising non-emergency demand increase wait times and strain resources, making it harder to meet recommended response targets.

  • More than 50% of calls are non-emergencies
  • PSAPs struggle to meet NENA-recommended 15-second answer times
  • Long wait times lead to abadoned calls and repeat dialing, increasing overall volume
  • Staffing vacancies can reach up to 50%, driving burnout and turnover

Automate the routine. Protect 9-1-1 focus.

VIPER Answer helps protect 9-1-1 capacity by reducing non-emergency call volume, keeping your most vital line always available. You'll never miss an non-emergency call either, with 24/7 coverage that reduces hang-ups and answers every call, every time.  

Save up to 15 hours per telecommunicator each week by automating routine calls, streamlining how non-emergency requests are handled so teams stay focused on high-impact, life-saving moments.
AI to help reduce non-emergency call volume for 911

Frequently Asked Questions

GET STARTED TODAY

Want to reduce operational strain and protect emergency response capacity?

Request a demo to see VIPER Answer in action.
Request a Demo

Related Resources