EXPERT GUIDANCE FOR EVERY STAGE OF MODERNIZATION

Professional Services

Technology is only part of a successful public safety transformation. Intrado's Professional Services helps agencies plan, deploy, optimize, and maintain critical communications solutions with expert guidance designed to reduce risk, improve readiness, and support long-term operational success.

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Support Beyond the Technology

Modernizing emergency communications requires more than software and infrastructure. Agencies must navigate technical requirements, operational readiness, deployment planning, testing, training, and ongoing support while maintaining uninterrupted service to their communities.

Intrado Professional Services provides the expertise needed to simplify complex projects, accelerate deployment, and help agencies get the most value from their investment. From initial planning through go-live and ongoing operations, our team works alongside public safety organizations to support successful outcomes every step of the way.
public safety software and infrastructure
Cybersecurity in Public Safety

SPECIALIZED EXPERTISE

Cybersecurity Services for Public Safety

Public safety organizations face growing cyber threats that put critical operations and sensitive data at risk. Intrado's public safety-aligned cybersecurity offerings, including monitoring, incident response, risk assessments, and security training, help protect your systems and operations.

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PROFESSIONAL SERVICES OFFERINGS

Services Designed to Support Successful Deployments

Whether you're implementing new technology, preparing for NG9-1-1, or optimizing an existing environment, Intrado Professional Services helps reduce complexity and support operational readiness through every phase of your project.

Emergency Calling Best Practices

Leverage decades of public safety experience to help guide architecture decisions, regulatory compliance efforts, operational readiness planning, and deployment strategies. Our experts help agencies make informed decisions that support both current needs and future goals.

Technical Requirements Assessment

Gain a clear understanding of your existing environment before implementation begins. Intrado conducts in-depth assessments to identify gaps, risks, dependencies, and technical requirements, helping agencies determine the right deployment strategy and solution configuration.

System Design

Build a resilient foundation with system designs tailored to your operational requirements. Intrado helps agencies plan for availability, redundancy, compliance, scalability, and long-term performance to support reliable emergency communications.

Accelerated Rollout

Reduce time to deployment with structured project planning and proven implementation methodologies. Our team helps agencies minimize operational disruption while moving efficiently from planning through go-live.

End-to-End Testing

Validate system performance before launch with comprehensive testing designed to identify issues early and verify readiness. Intrado will facilitate an Operational Readiness Test (ORT) covering all devices, ERLs, and call flows before go-live.

UC Configuration Expertise

Benefit from deep experience across leading unified communications environments, including Microsoft Teams, Cisco, Avaya, Mitel, and Genesys. Intrado helps ensure configurations align with operational requirements and industry best practices.

Training & Operational Guidelines

Help teams prepare for long-term success with product training, operational guidance, and supporting documentation. Intrado equips IT and security teams with the knowledge needed to manage systems confidently after deployment.

READY TO GET STARTED?

Let's Build the Right Path Forward for Your Agency

Whether you're implementing new technology, preparing for NG9-1-1, or evaluating your next modernization initiative, Intrado's experts can help you navigate requirements, reduce risk, and achieve successful outcomes.

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Frequently Asked Questions

Additional PSAP Solutions

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VIPER 

Deliver secure, reliable 9-1-1 call handling with on-premise emergency dispatch software designed for complete control and local survivability.

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ECaTS

Transform emergency communications data into actionable insights through advanced analytics and reporting capabilities.

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GIS

Leverage geographic information systems technology to visualize incidents, assets, and operational activity through location-based intelligence.

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NG9-1-1 Core Services

Support modern emergency communications environments with scalable, reliable NG9-1-1 infrastructure.

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Related Resources

Modernization Doesn't Have to Be Complicated
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