Trusted call handling for agencies that prefer on-premise control
Proven NG9-1-1 call handling technology — now AI enabled to streamline workflows and support faster, more informed decision-making in today’s evolving PSAP environments.
Built for PSAPs planning their next generation of operations
VIPER NextGen delivers cloud-native, AI-enabled call handling designed for flexibility, resilience, and seamless scalability. It empowers PSAPs with advanced capabilities built for the future of emergency communications.
Protect 9-1-1 capacity
VIPER Answer helps agencies automate routine non-emergency interactions, reducing telecommunicator workload and helping protect 9-1-1 capacity. By handling common requests efficiently, agencies can keep staff focused on emergencies while continuing to serve their communities effectively.
Comprehensive NG9-1-1 Core Services provide the IP-based infrastructure needed to support voice, text, and data across modern emergency networks, enabling secure call routing, interoperability, and seamless information sharing between agencies.
ECaTS transforms 9-1-1 call data into clear, actionable analytics and customizable reports, helping PSAPs monitor performance, identify trends, support compliance, and make informed operational decisions with confidence.
Cybersecurity Solutions safeguard PSAP networks and NG9-1-1 systems with proactive monitoring, threat detection, and risk mitigation strategies designed to protect critical emergency communications infrastructure from evolving cyber threats.
GIS Solutions deliver precise, standards-based mapping and location data to support accurate call routing and dispatch, ensuring first responders receive reliable geographic information when every second matters.
Professional Services provide expert implementation, training, and ongoing support tailored specifically to PSAP environments, helping agencies optimize performance, maintain compliance, and confidently manage mission-critical systems.
VIPER Answer automates routine interactions and scales non-emergency call handling across your existing CPE, ensuring every request is resolved while freeing up time to focus on life-saving response and better serve the community.
