E9-1-1 for Cisco

Intrado Emergency Routing Service (ERS) for Cisco Webex Calling Multi-Tenant Environments 

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Now E9-1-1 Is Actually Your Choice

When someone dials 9-1-1, only one thing matters: that help arrives at the right place, fast. Until now, Webex Calling Multi-Tenant customers didn't get a say in who handled that moment. One provider came bundled in, but that's no longer the case. 

Intrado Emergency Routing Service (ERS) is now available across every Cisco calling environment, so your organization can choose it's E9-1-1 partner – instead of inheriting one.
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Protect Onsite & Remote Workers
Support Complex Environments
Enhance Notifications
Deliver Precise Location Details
Connect to the Appropriate PSAP

Full Cisco Coverage. One Provider, Every Deployment.

Intrado ERS now supports all three ways enterprises run Cisco calling, giving you one E9-1-1 partner wherever you are in your cloud journey.

  • CUCUM On-Prem + Dedicated Instance
    Covered through native integration with Cisco Emergency Responder (CER), so devices are tracked and calls are routed without your team building custom logic.

  • Webex Calling Multi-Tenant

    Covered natively through the Webex App using HELD, a protocol that shares a device's location automatically during a call, so employees stay covered at a desk or working remote.

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Native Integration with Cisco Emergency Responder

Intrado's cloud-based Emergency Routing Service natively integrates with Cisco ER with key benefits including:

  • Simplified E9-1-1 Configuration and Management - all tasks are performed directly from the Cisco ER interface.

  • Exceptional Data Integrity - location records are automatically synchronized.

  • Reliable, Highly-available Network - the greatest enhanced 9-1-1 coverage area in the industry.

In addition, Intrado delivers on-time, on-budget emergency call routing thanks to our deep expertise in implementing and supporting emergency calling solutions.

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End-to-End Network Ownership

Location validation, routing, call delivery, and PSAP connectivity all run on infrastructure Intrado operates daily. If something breaks, there's one team to call, and one team that fixes it. Other providers let third parties handle the emergency call stack outside their own network, making a failed call much more likely.

When a call can't reach a PSAP automatically or a location isn't provisioned, it routes to a team of APCO-certified telecommunicators located in Longmont, Colorado, keeping your call data on U.S. soil.
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Trust Intrado to Deliver

With direct connectivity to over 6000 public safety answering points across the U.S. and Canada, 105 million VoIP records under management, and 1250 employees focused solely on 9-1-1 technology, you can trust Intrado to protect your workforce and keep your business compliant.
Experience & Stability

Spanning five decades of safety expertise with the largest E9-1-1 and NG9-1-1 footprint in the U.S.

More Coverage

Connections to more than 6000 public safety answering points across North America.

Superior Network Reliability

Continuous E9-1-1 call routing service 24/7/365 over a geo-redundant network with no single point of failure.

Easier Integration

Native sync of Emergency Response Locations with Emergency Routing Service using Intrado’s proprietary API.

More Alerting Capabilities

Crisis alert includes time, location, callback number, and name, with multimodal mass communications also available.

Competitive Pricing

Easy to understand pricing based on the number of users with no unexpected pricing changes.

Protect Every Call. Prepare for Every Emergency.

Ensure emergency calls are routed accurately and responders receive the location information they need when seconds matter most.
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