BEYOND THE VOICE CALL

TXT29-1-1

TXT29-1-1® helps public safety agencies connect with people who cannot safely or effectively place a voice call. Designed for modern emergency communications, the platform enables secure, reliable text conversations that expand access to 9-1-1, improve accessibility, and help communities get assistance when it matters most.

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EXPANDING ACCESS TO EMERGENCY SERVICES

Designed for Modern Emergency Communications

TXT29-1-1® is a proven Text-to-9-1-1 solution that provides Public Safety Answering Points (PSAPs) with the tools to receive, manage, and respond to emergency text conversations through a reliable platform designed for operational efficiency, accessibility, and NG9-1-1 readiness.
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Complete Text Management

Receive, manage, transfer, and document emergency text conversations through workflows designed specifically for PSAPs, helping call takers respond efficiently from initial contact through resolution.

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Flexible Deployment

Deploy TXT29-1-1® as an integrated solution within your existing call handling environment or as a secure web-based application, allowing agencies to implement the platform in the way that best supports their operations.

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Built for NG9-1-1

Support modern emergency communications with standards-based technology that enables interoperability, secure message handling, and future-ready capabilities as agencies continue their transition to Next Generation 9-1-1.

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EVERYDAY OPERATIONS

Manage Emergency Text Conversations with Confidence

TXT29-1-1® is designed around the way PSAPS operate. Call takers can receive, manage, transfer, and document emergency text conversations through intuitive workflows that help maintain situational awareness and support efficient emergency response. Whether handling a single conversation or multiple simultaneous requests for help, the platform is built to keep communication clear and reliable.

ADVANCED CAPABILITIES

More Than Basic Text-to-9-1-1

TXT29-1-1® extends beyond simple message delivery with capabilities that support today's evolving emergency communications environment. From multimedia messaging and language translation to flexible deployment options, interoperability, and NG9-1-1 integration, the platform helps agencies deliver a more connected, accessible, and future-ready emergency response experience.
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45

years of industry innovation leadership

1000
+

NG9-1-1 networks displayed

410
M+

9-1-1 transactions annually

4.7
M+

text-to-9-1-1 messages received

CONNECTED PSAP SOLUTIONS

Build a More Connected Emergency Communications Environment

TXT29-1-1® works alongside Intrado's call handling, location intelligence, NG9-1-1, and public safety solutions to help agencies deliver accessible, reliable, and future-ready emergency communications.
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VIPER NextGen

Deliver voice and text communications through a cloud-native call handling platform designed for modern Public Safety Answering Points.

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Voice Translation & Transcription

Support clearer communication with real-time translation and transcription that helps telecommunicators understand callers more quickly and accurately.

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NG9-1-1 Core Services

Build a standards-based infrastructure that supports secure message routing, interoperability, and the continued evolution of emergency communications.

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GIS

Strengthen emergency response with location intelligence that helps text requests reach the appropriate PSAP.

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Professional Services

Deploy, integrate, and optimize Text-to-9-1-1 capabilities with guidance from Intrado's experienced public safety professionals.

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Cybersecurity

Cybersecurity

Help protect emergency communications systems and sensitive public safety data with security solutions designed for mission-critical operations.

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Frequently Asked Questions

Related Resources

Every Caller Deserves a Way to Reach Help

Discover how TXT29-1-1 enables secure, reliable emergency text conversations that improve accessibility, enhance community service, and support NG9-1-1 readiness.
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